Job Description

Hello,
FCM part of FTCG is one of the world's largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM's flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience.
As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions.
Winner of the World's Leading Travel Management Company Award at the WTM for nine consecutive years (2019-2011), FCM is constantly transforming the business of travel through its empowered and accountable people who deliver 24/7 service and are available online and offline. FCM has won the coveted Great Place to Work certification for the fifth time! FCM Travel India is one of India's Top 100 Great Mid-size Workplaces 2024 and the Best in Professional Services.
A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.
Summary
The PMO Administrator supports the Portfolio Management function by ensuring effective administration, governance, and continuous improvement of portfolio management tools, data, and processes. This role provides key operational support to Portfolio Managers and Senior business stakeholders to ensure quality and consistency across project and demand management activities.
Day in the life:
Demand and Project Data Governance

• Ensures accuracy and completeness of project and demand data across the portfolio.

• Performs quality assurance checks at key stage gates to validate compliance with governance standards.

• Coordinates data updates and validation activities with project and program managers, portfolio leads, and other demand stakeholders.

• Supports portfolio reporting by maintaining consistent data structures and metadata standards.

Governance and Assurance Support

• Assists Portfolio Managers in scheduling, preparing, and facilitating governance forums (e.g., Steering Committees, Portfolio Reviews, Demand Boards).

• Documents key decisions and actions from governance meetings and ensures appropriate follow-up.

• Supports internal and external project audits by preparing documentation and coordinating responses.

• Helps monitor adherence to PMO processes, templates, and quality standards.

PPM tool administration

• Owns the day-to-day administration and maintenance of the ServiceNow SPM (Strategic Portfolio Management) tool.

• Manages system releases, enhancements, configuration updates, and documentation.

• Coordinates with IT and vendors to ensure smooth deployment of new functionality and resolution of system issues.

• Develops and maintains user guides, FAQs, and training material for SPM users.

Reporting and Analytics

• Prepares and maintains project and portfolio reports, dashboards, and metrics under direction of the Portfolio Manager.

• Supports the development and continuous improvement of reporting tools and templates.

• Ensures timely publication of reports to key stakeholders and executive audiences.

Key Skills and Experience
Essential

• Experience in project or portfolio administration within a PMO environment.

• Strong knowledge of project management frameworks and governance processes.

• Excellent data management, documentation, and analytical skills.

• Strong attention to detail and commitment to quality assurance.

• Effective communication and stakeholder coordination skills.

• Proficient with Excel, Power BI, or other reporting tools (desirable).

Desirable

• Experience managing or supporting enterprise tools such as ServiceNow SPM (or similar, e.g., Clarity, Planview, or MS Project Online).

• Business analysis experience will be well regarded.

You'll be perfect for the role if you have:
Qualifications

• Bachelor's degree.

• Project Management certification is desirable (e.g., PMP, PRINCE2).

Work Perks! - What's in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.
You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.
Market Aligned remuneration structure and a highly competitive salary
Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself
Work life Balance: We believe in "No Leave = No Life" So have your own travel adventures with paid annual leave
Great place to work - Recognized as a top workplace for 5 consecutive years, which is a testimonial of our commitment towards our people
Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people.
Paternity Leave: We ensure that you can spend quality time with your growing family
Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons
A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
We value you...
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.
Who we are...
Since our beginning, our vision has always been to open up the world for those who want to see.
As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).
We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.
We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.
Irreverence. Ownership. Egalitarianism
#LI-YS1#FCMIN#LI-Onsite
Applications close: 29 Jan 2026 India Standard Time

Skills Required