Job Description

:
ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

ZS’s India Capability & Expertise Center (CEC) houses more than 60% of ZS people across three offices in New Delhi, Pune and Bengaluru. Our teams work with colleagues across North America, Europe and East Asia to create and deliver real world solutions to the clients who drive our business. The CEC maintains standards of analytical, operational and technological excellence across our capability groups. Together, our collective knowledge enables each ZS team to deliver superior results to our clients.

: ZS's Business Technology group helps companies define and execute their technology strategy by designing, building and operating their business intelligence (BI), cloud, data management, dashboard and analytics capabilities. Team members strategize, design and build custom IT solutions to improve our clients’ commercial effectiveness.
PMO ASSOCIATE
Responsibilities: PMO:

• Update project performance summaries (e.g., financials, utilization, SLA metrics) regularly
• Prepare & Maintain Weekly Adhoc Tracking Reports
• Facilitate continuous improvements leveraging various internal assets in consensus with key stakeholders
• Maintain project documents repository and ensure timely updates and version control
• Own PMO processes and tools (e. g, project charter, ticket management system, issue management, communication and reporting, knowledge management, etc.)
• Maintain status records, follow-ups and report for tickets/requests/risks
• Manage onboarding/offboarding, training and team compliance, and maintain team roster including leaves/vacation tracking
• Manage asset (client laptops/phones) tracking
• Manage PMO assets and be a single point of contact for the team on any queries on relevant topics
• Coordinate with team members to track the adherence on project processes (e.g., project status on the ticket management system, etc.)
• Coordinate with key stakeholders for the timely renewal of legal documents and flag upcoming billing milestones and preemptively communicate to program manager

Team Coordination:

• Coordinate monthly offshore team meetings and video-conferences between offshore and onshore team
• Coordinate and support project admin requirements – regular team events, birthday celebrations, and ME time tracking
• Facilitate induction of new team members in the team by coordinating kick-off meetings and getting appropriate system accesses
• Enable L&ED - planning training and tracking EVOLVE discussions
• Coordinate knowledge sharing sessions

Client Coordination:

• Collaborate with client’s admin/support group to set up meetings & seminars
• Follow-up with client’s PMO team on any issues with the PMO tools/processes that are shared across ZS and client (e.g., ticket management system, etc.)
• Work directly with client’s PMO team on updating and sharing performance summaries (financials, utilization, SLA metrics) with key stakeholders

Qualifications:

• Graduate with 2 plus years of experience in Project Management
• Organized and self- motivated
• Good knowledge of Project Management Processes and tools
• Proficient in MS Excel with a working knowledge of PowerPoint and Word
• Good verbal and written communication with pleasing personality
• Customer focused
• Good interpersonal skills
• Proactive and extremely high on initiatives
• Prior experience of running PMO for more than 20 people preferred
• Communication skills that enable clear explanation and resolution of concerns
• Project Management Certification like CAPM/PMP/Prince2 is preferred but not mandatory

:
ZS is a global consulting firm. Fluency in English is required; additional fluency in at least one European or Asian language is desirable.
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
ZS is committed to providing and maintaining a safe workplace. Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination will be required. Religious/Medical Exemptions can be requested on a limited basis upon hire.
NO AGENCY CALLS, PLEASE.