Job Description

Responsibilities

Manage end-to-end delivery of contact center modernization projects involving Avaya and Amazon Connect Develop and maintain project plans, schedules, budgets, and risk registers Coordinate cross-functional teams including business, Avaya, AWS, and AI stakeholders Track milestones, dependencies, and deliverables across hybrid and cloud migrations Manage vendor and partner engagements and ensure contractual deliverables are met Lead status reporting, steering committee updates, and issue resolution Support change management, cutover planning, and go-live activities

Required Qualifications


10+ years of experience as a Project Manager delivering technology or digital transformation projects Proven experience managing contact center or telecom initiatives Experience with Avaya platforms and Amazon Connect projects Strong knowledge of project management methodologies (Agile, Waterfall, or hybrid) Excellent communication, stakeholder management, and organizational skills


Preferred Qualifications

Experience managing cloud migration or modernization programs on AWS Familiarity with AI-enabled contact center capabilities, including Amazon Nova PMP, PRINCE2, or Agile certification Experience in large-scale or regulated enterprise environments

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.


Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.


Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.