Job Description

PLATFORM SOLUTIONS

In Platform Solutions (PS), we power clients with innovative and customer-centred financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of four main businesses, underpinned by engineering, operations, and risk management:

Transaction Banking

, a cash management and payments platform for clients building a corporate treasury system

Enterprise Partnerships

, consumer financial products that companies embed directly within their ecosystems to better serve their end customers

Merchant Point-of-Sale Lending

, a platform that provides custom credit financing for home improvement merchants to offer directly to their customers

ETF Accelerator

, a platform for clients to launch, list and manage exchange-traded funds


Join us on our journey to deliver financial products and platforms that prioritize the customer and developer experience.

YOUR IMPACT

We are looking for a professional who wants to use their skills and experience to help deliver on operations agenda while challenging themselves to further their career at Goldman Sachs.

JOB SUMMARY AND RESPONSIBILITIES

To support team deliverables that utilize your expertise to ensure successful outcomes across team members and collaborating teams. Provide clear and transparent work objectives, milestones and success metrics in your area of expertise to oversee and co-ordinate successful team outcomes. Collaborate closely with other teams to manage interdependencies, risks and resourcing to support portfolio delivery. Demonstrate effective diversity and inclusive team management within their team and the wider organization. Identify process improvements by performing root cause analysis and address them. Raise awareness, track next steps, partner with technology to address the risks and build for scale. Engage with product teams on strategic priorities for growth initiatives Provide ongoing coaching and support of leaders within Fraud Operations. Active engagement / contribution to onsite support and employee engagement initiatives in the Operations site.

BASIC QUALIFICATIONS

5+ Experience with retail consumer banking products (i.e., credit cards, consumer loans, deposit/checking products) bank including knowledge of quality assurance processes 5+ years of experience in electronic/online banking or contact center operations Broad-based knowledge of Fraud, Fraud detection, prevention and Investigation, Transaction Disputes and/or operations including applicable regulatory requirements Ability to recognize gaps in processes and escalate to necessary stakeholders 4+ years' work experience managing a team Ability to drive a culture of risk management and compliance, while delivering a world class customer experience Experience fostering business relationships across multiple sites and regions with high engagement and accountability Ability to communicate effectively with senior management, key stakeholders, and counterparts Self-starter with strong organizational skills and the ability to drive multiple projects concurrently Proven ability to apply strategic thinking to complex organizational and business issues Experience with MS-Office, Outlook

PREFERRED QUALIFICATIONS

Bachelor's degree in finance or related field Experience in a customer experience or data analytics role at a financial institution Proficient in data visualization tools such as Tableau 4+ years' experience managing a team. Excellent communication skills, both written and orally. A team player who is also able to work independently to deliver in a fast-paced work environment. Attention to detail, with the ability to act with urgency and escalate issues as and when necessary. Ability to liaise with different teams and stakeholders with confidence to assist with investigations. Strong analytical and problem-solving skills. Strong interpersonal and organizational skills. Ability to understand complex problems and identify potential solutions. Able to adapt to change positively and quickly.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.



We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. about our culture, benefits, and people at GS.com/careers.



We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. : https://www.goldmansachs.com/careers/footer/disability-statement.html



A The Goldman Sachs Group, Inc., 2025. All rights reserved.

We Offer Best-In-Class Benefits

Healthcare & Medical Insurance
We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.


Holiday & Vacation Policies
We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.


Financial Wellness & Retirement
We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities.


Health Services
We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.


Fitness
To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).


Child Care & Family Care
We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.


Benefits at Goldman Sachs
Read more about the full suite of class-leading benefits our firm has to offer.



Opportunity Overview
CORPORATE TITLE
Vice President
OFFICE LOCATION(S)
Bengaluru
JOB FUNCTION
Digital Operations - Management
DIVISION
Platform Solutions