Job Description

ROLES & RESPONSIBILITIES

Core Skills

Act as the first line of defines for production issues, ensuring rapid identification, triage, and resolution or escalation of incidents. Monitor, analyse, and troubleshoot performance and availability issues on public-facing websites. Collaborate with engineering, infrastructure, and product teams to drive root cause analysis and implement preventive measures. Use observability/SRE tools (e.g., New Relic, Datadog, Grafana) to monitor application health and detect anomalies. Datadog experience is preferred. Leverage

Cloudflare

for DNS, caching, security (WAF, rate limiting), and performance optimization. Analyse frontend issues using

JavaScript

debugging techniques and browser developer tools. Work with application logs, API responses, and browser behaviour to resolve user-impacting issues. Strong in SQL to query databases and analyse data to troubleshoot backend problems. Support .NET-based applications, identifying code-level or configuration issues. Maintain clear documentation of incidents, resolution paths, and system behaviours. Participate in on-call rotation and provide regular updates during incident management.

Required Qualifications:

4+ years of experience in a Production/Application Support Analyst role with a focus on public-facing websites. Strong troubleshooting and problem-solving skills across frontend, backend, and infrastructure layers. Hands-on experience with

JavaScript

debugging and browser-based diagnostics. Experience with

Cloudflare

for web security, caching, and performance. Familiarity with SRE/observability tools (e.g., New Relic, Datadog, Splunk, Grafana). Proficiency in SQL and experience troubleshooting database-related issues. Working knowledge of

.NET

applications and deployment environments. Solid understanding of incident, change, and problem management processes. Effective verbal and written communication skills, with the ability to convey technical information to both technical and non-technical stakeholders.

Preferred Qualifications:

Experience working in Agile and/or DevOps environments. Knowledge of version control systems (e.g., Git) and CI/CD pipelines. Exposure to cloud platforms such as Azure or AWS. Familiarity with containerization tools like Docker or Kubernetes is a plus.
EXPERIENCE


4.5-6 Years
SKILLS


Primary Skill: Platform Engineering
Sub Skill(s): Platform Engineering
Additional Skill(s): .NET Core, HTML, Docker, Kubernetes, Application Support Engineer, JavaScript Development, SRE Engineering
ABOUT THE COMPANY


Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).



Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Krakow, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.