Job Description

About Us: Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Overview:
A seasoned position requiring in-depth knowledge and experience in compute system technologies. Works independently under moderate supervision responsible for installing, configuring, troubleshooting and maintaining systems, infrastructure, middleware, and networking components in support of business requirements. Works within an agile team to provide infrastructure needs. Performs incident resolution, patching, configuration changes, and infrastructure upgrades. Provides technical support during both critical and non-critical business hours. Proactively identifies and automates the resolution of availability and performance failures throughout the environment. Creates and maintains technical reference documentation to support and train Information Technology (IT) personnel. Responsibilities:

• Implement installation, configuration, troubleshooting and maintenance of operating systems, physical and virtual infrastructure, middleware, and networking components to fulfill business requirements.
• Provides moderately complex technical support during critical and non-critical business hours on server hardware, operating systems, and software. Will be proactive and reactive for problem alerting, analysis, resolution, and follow up to ensure platform stability.
• Performs moderately complex application system and storage platform upgrades (hardware/software).
• Embrace Continuous Delivery principles such as Version Control, Continuous Integration, and Testing (smoke, sanity, regression), using tools like Git, Artifactory, Puppet, and Ansible to deliver robust IT solutions.
• Leverage scripting languages (Bash, Powershell) and programming languages (Python) to enhance system functionality and advance our self-service, automation, and orchestration capabilities.
• Utilize the latest technologies from leading companies such as Arista, F5, HPE, Infinidat, Microsoft, Oracle, Red Hat, along with open-source innovations critical for delivering our IT services.
• Gain a comprehensive understanding of all the Platform Engineering technologies and work in a collaboration space with other Engineers within the PE team.
• Demonstrate advance troubleshooting skills across Windows, Linux and Networking devices. Actively engage with your colleagues to tackle challenges and issues, taking initiative to identify options and to achieve objectives, often using data-driven insights.
• Opening and tracking cases with vendors, updating statuses, and ensuring timely resolution.
• Mentors junior team members on technology and process basics.

Qualifications:

• Bachelor's Degree - Required
• 5 to 8 years of experience in .
• English proficiency: Effectively communicate with the team, partners, and leaders including both verbal and written methods.

Live the Paychex Values: * Act with uncompromising integrity.

• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

Not sure if you meet every requirement?: At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.