Job Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

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Job description

Solution architect for driving and supporting various transformation initiatives in Sun Life across Asia. This role will be part of RO IT Architecture team.

Preferred skills

Design and develop end-to-end contact center solutions using Salesforce and Amazon Connect. Collaborate with business stakeholders to understand their contact center requirements and translate them into technical solutions. Lead the architecture and design of complex contact center systems, ensuring they meet business needs and align with industry best practices. Provide technical leadership and guidance to development teams throughout the project lifecycle. Ensure the scalability, security, and performance of contact center solutions. Stay updated with the latest trends and technologies in Salesforce, Amazon Connect and contact center solutions. Extensive experience with Salesforce and Amazon Connect. Strong understanding of cloud computing, data integration, and API management. Proven experience in using Agile approach for development with frequent sprints for business benefits realization. Experience in leading the design and/or development of solutions with a virtual team in remote locations. Strong appreciation and proven achievement in selecting appropriate tools for platform delivery. Proficiency in Salesforce development and customization (Apex, Visualforce, Lightning Components). Expertise in Amazon Connect configuration and integration. Familiarity with API management and development (REST, SOAP, GraphQL). Excellent communication and presentation skills, able to engage conversations at all levels of senior management

Qualifications

Minimum Bachelor's degree, preferably with a Master's degree in Computer Science,
Engineering, or a related discipline
15+ years of IT experience, with a minimum of 7+ years in the insurance industry, focusing on the application of emerging technologies.

Responsibilities

Accountable for leading the IT Architecture for all projects and programs, focusing on innovative business and IT solutions in the insurance domain, such as new-age digital platforms, cloud-native applications, AI/ML-powered decision-making, and data-driven insights. Evaluate solutions to ensure a high degree of sustainability, scalability, and seamless integration with the existing application landscape, leveraging modern architectural patterns and emerging technologies. Provide governance on solution architecture and technology standards across the region, with a focus on cloud, microservices, APIs, and data-centric architectures. Lead regional transformation programs, driving the entire solution architecture lifecycle, from conceptualization to execution, with a focus on agile and DevOps practices. Identify and evaluate industry-leading insurance solutions and emerging technologies that can address various business challenges in areas such as new business, underwriting, claims, document management, CRM, workflow, payments, and point-of-sale. Effectively communicate and collaborate with senior executives (CxO level), functional heads, senior managers, and peers across Asia BUs and Corporate on cross-functional matters, advocating for the adoption of innovative solutions. Conduct briefings and presentations to senior executives, both internally and externally, showcasing the value of technology-driven business transformation. Demonstrate excellent problem-solving skills for large, complex, and broad issues, working independently and leading cross-functional teams.

Job Category:

IT - Application Development

Posting End Date:

29/07/2025