Job Description

Job ID:42917

Location:LRQA - Mumbai -Solitaire Corpora

Position Category:Administration/Business Support

Position Type:Employee Regular

Who are LRQA?

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We've grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.

While we're proud of our heritage, it's who we are today that really matters, because that's what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.

With a presence in 150 countries and a team of over 5,000 experts, we support more than 61,000 clients across diverse sectors.

Role

Responds to customer queries as required. Plan visits/activities, ensuring the right assessors are being used and optimised in the right place, and at the right cost to achieve utilisation targets and compliance with accreditation requirements.

Key Responsibilities & Requirements

Plan visits/activities, ensuring the right assessors are being used and optimised in the right place, and at the right cost to achieve utilisation targets and compliance with accreditation requirements. To undertake a range of activities and resolve queries for internal and external clients. This will include communicating the details of planned visits/activities to Assessors and ensuring contractual requirements and customer expectations are understood. Assist with the RFAT process (both requesting office and receiving office) providing ample notice and correspondence aligned to agreed timescales, supporting the prioritisation of key accounts. Assist and guide the customer to the portal for basic customer queries. Ensure accuracy and completeness of data in BA&IS systems (in line with internal procedures, contractual requirements, cost structures and budget constraints) within or ahead of agreed SLAs, to support smooth delivery of our services. Build and maintain excellent relationships, ensuring contractual requirements and customer expectations are understood. Carry out tasks at the request of managers and actively contribute to team meetings and initiatives. Liaise with and provide support to other team members, departments and offices, as may be required. Develop an understanding of Certification products, services, systems and processes and actively support knowledge transfer in this area.

Technical / Professional Qualifications / Requirements

Degree (Bachelor/ Master) with a minimum of 2-3 years of work experience in Customer Service preferably in a service industry. Strong communication, interpersonal and relationship-building skills Take responsibility for delivery customer needs Ability to proactively understand and assess issues, devise solutions and see them through to resolution Build and support teamwork, engaging actively and supporting others Proficiency in MS Office - a must Good command over English (written as well as spoken)

Employment

: Full time

Shift Time

: 11am to 7pm or 12 pm to 8 pm IST

Work Mode

: Hybrid

Pre-Employment Checks

If you are successful in securing a role with us, you will be subject to pre-employment checks, depending on the legal requirements and practices in your country of employment.

If eligible these checks will include right to work, identification, verification of employment history, education, and criminal records where permitted by local law.

All checks will be conducted in accordance with applicable privacy and data protection regulations.

We will involve the third party supplier to run the background checks as needed and your data will be retained for a period as needed for the purpose of recruitment.

To the extent to be permitted by the applicable local law, your data may be stored outside of your employment country dependent on our operation structure.

Your application of this role will constitute as your consent on this paragraph.



Diversity and Inclusion at LRQA:
We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.
Together our employees make our communities better and we want you to be part of our diverse team!
LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).