Job Description

Job Category: Operations
Degree Level: Bachelor's Degree
Responsibilities:
Management/Leadership
-Facilitate the smooth flow of APLL operations and data.
-Analyze training topics and communicate needs to the training team.
-Document issues and resolutions in Salesforce and share account status to
your manager and team members during team meetings.
Customer Service
-Articulate gaps in performance or capabilities between customer requirements
and APLL service performance to all account stakeholders.
-Facilitate resolution of operational, customer service, and systems issues in a
timely manner.
-Participate in the creation and delivery of professional presentations to
customers with sales in regular business reviews (BRs)
-Responsible for meeting transportation and customer service requirements.
Operations
-Creation and/or maintenance of customer Logistics Procedures (LP), User
Guidelines (UI) and Desk Manual (DM) and responsible for the integrity of the information contained within the logistics documents.
-Understand APLL's services and coordinate shipments with global teams,
shippers, carriers and consignees.
-Proactively identify trends through data analysis
-Design solutions for improved performance and automate processes where
possible
-Measure and report performance against established KPIs with ongoing
evaluation of service integrity and operations.
-Support financial teams both domestically and overseas to ensure accounts are
in good payment
status.
-Escalate all legal, business or financial risk immediately, and report issues with
account status to the appropriate managers.
-Active support for commercial team and during project implementations.
Qualifications:
Education - Minimum Bachelor's Degree
Minimum 3 years of experience in Customer Service/Operations (Shipping/Freight Forwarding industry)

Skills Required