Job Description

Provides field engineering leadership, assist and support to projects & PI team for investigation, troubleshooting and resolution of technical/quality issues

Job Title (Job Code): IN-ES-04 Trouble Shooter Technician Tier1



Organization structure (job belongs to..):



Product Introduction Management of Site, Country, Cluster, Region or Platform



Reports directly to:



PI Customer Site Manager



Other reporting to:



Project PI Manager within project organization

Network & Links

Participating Units and/or Subsystem Managers Customer Site PI team PI Support team (Back-office) Reliability Availability Maintainability Safety Teams Project Engineering team Quality team (mainly Project Quality Safety Manager and Supplier Quality) Installation and Test & Commissioning team (if applicable) Internal Supplier representatives (Components/Participating Units) Sourcing and Contract Manager Integrated Service Readiness (ISR) Maintenance/Service team (if Alstom) Global System representatives (if applicable)

MAIN RESPONSABILITIES

Key accountabilities:

+ Support any technical activity on Alstom products during PI period as well as Commissioning, Warranty (and Validation & Certification phase if applicable)
+ Diagnoses cause of malfunction/failure of operational equipment and recommends preventative and corrective actions
+ Define troubleshooting methodology
+ Provides technical guidance and supports technicians in troubleshooting and repairs
+ Provides feedback on technical documentation deficiencies.
+ Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
+ Drive Kx (8D) issues with Quality and internal & external Suppliers as support of Project Product Introduction Manager (PrPIM)
+ Ensure completeness and quality of input to Failure Management data base for RAMS exploitation
+ Drive Reliability Growth through failure/event investigation and reliability forecast implementation (with RAMS support).
+ Drive and support containment to avoid reoccurrence of failures
+ Supports as-maintained Alstom product configuration control and relevant documentation management
+ Support technical reviews with internal and external Suppliers, partners, customers, authorities
+ Ensure & facilitate information flow within the PI Customer Site, PI functions and project teams. Provides status and transparence on PI activities, key technical issues, to PrPIM.
+ Apply EHS requirements on site with the support of EHS team representatives
+ Drive technical Return of Experience/reporting/feedback as support of PrPIM
+ Support Obsolescence Management (if applicable)
+ Support preparation and implementation of Field Modifications (FM)

Performance measurements:

+ Achievement of contractual reliability (milestone) targets
+ Achievement of contractual availability (milestone) targets
+ Containment and solution of K1S/K2/K3 issues on time (Considering K1S - safety relevant issue, K2 - issue causing major passenger service disruption, K3 - issue having impact on service availability and product reliability)
+ Completeness and Quality of failure/event diagnosis/data and relevant documentation
+ Reliability improvement after FM implementation
+ Achievement of PI Dashboard
+ Achievement of configuration updates
+ Achievement of REX implementation
+ Audit results (internal and external)
+ Compliance with EHS rules and work-related processes
+

MAIN REQUIRED COMPETENCES

Educational Requirements

Mandatory:

- Graduate in Engineering or Industrial
- Internal EHS training
- English

Desirable:

- Master's degree in Engineering





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Important to note

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