Job Description

We are seeking a compassionate and skilled MBBS doctor to join HEAPS Health Solutions as a Physician, contributing directly to improving patient outcomes and enhancing the quality of care.

About HEAPS Health Solutions:

HEAPS Health Solutions is a health-tech organization headquartered in Bangalore, India, with offices in Mumbai, Hyderabad, and Delhi.

We are a SaaS-based company leveraging advanced Data Analytics, Artificial Intelligence, and Machine Learning to transform healthcare delivery, strengthen care networks, and drive a Value-Based Care model.

Our core expertise lies in designing and implementing Patient Care-Coordination modules for diverse patient cohorts.

Responsibilities:

In the role of a Physician, your key responsibilities will include:

Conduct post-discharge follow-up calls (teleconsultation) to assess patients' recovery, track clinical progress, and ensure they are stabilising as expected.

Identify early warning signs or red-flag symptoms that may indicate complications or potential risk of readmission; guide patients on the next appropriate steps and escalate critical cases promptly.

Evaluate any newly reported symptoms, analyse possible causes, and provide evidence-based medical guidance within the scope of teleconsultation.

Assess patients' adherence to prescribed medications, laboratory investigations, diet plans, physiotherapy, and other treatment recommendations; counsel them to improve compliance where required.

Determine the need for additional clinical services such as medication refills, diagnostic tests, dietitian support, physiotherapy, or specialist referrals, as per established guidelines (without prescribing medications).

Provide clear and professional responses to patient queries, using standard clinical protocols and best-practice guidelines.

Educate patients on risk-reduction measures, lifestyle modifications, medication adherence, and clinically validated self-care practices.

Monitor deviations from the expected recovery pathway and ensure timely reporting or escalation to the clinical team.

Document all interactions, assessments, and recommendations accurately in the medical records for continuity of care.

Collaborate closely with the Program Manager to identify emerging clinical trends, patient behavior patterns, and operational insights, contributing to improved patient compliance and overall program effectiveness.

Skills:

Strong clinical judgment and attention to detail, especially in assessing post-discharge recovery, symptom progression, and potential complications.

Excellent understanding of medical terminology and post-hospitalization patient assessment protocols.

Ability to evaluate recovery status, medication adherence, lab requirements, and identify early warning signs to prevent readmissions.

Effective communication and coaching skills to help patients understand their discharge instructions, treatment plan, lifestyle modifications, and follow-up requirements.

Experience in coordinating patient care through digital health platforms, especially for post-discharge follow-up. Familiarity with teleconsultation call systems or automated dialer software is an added advantage.

Requirements:

Strong clinical communication and analytical abilities. Minimum 2-4 years of experience as a practicing physician (preferably in family medicine, internal medicine, emergency care, or community health). Ability to provide structured, constructive feedback based on clinical and operational standards and handle escalations.

Qualifications:

MBBS

(mandatory) Additional certifications in public health, family medicine, or clinical quality will be an advantage.

Languages:

Proficiency in English and Hindi is essential; Marathi is optional. Knowledge of additional regional languages will be considered an asset.

Pay:

? 45,000 - ? 80,000 per month

Schedule:

Fixed day shift, Monday to Saturday (9 AM to 6 PM)

Experience:

Clinical practice: 2-3 years
Job Types: Full-time, Permanent

Pay: ₹45,000.00 - ₹80,000.00 per month

Work Location: In person