A Phone Banking Officer is responsible for handling customer interactions over the phone to provide assistance with banking products and services. They resolve customer queries and complaints, provide accurate information, and promote bank products through cross-selling and upselling. This role requires maintaining customer records, following banking regulations and confidentiality norms, and achieving call handling and sales targets.
Key Responsibilities:
Handle inbound and outbound customer calls professionally.
Provide information on banking products and services.
Resolve customer complaints and issues promptly.
Maintain accurate customer account records.
Promote and cross-sell banking products.
Meet performance goals related to call handling and sales.
Follow up on unresolved customer issues.
Ensure adherence to information security and banking policies.
Job Types: Full-time, Permanent, Fresher
Pay: ₹11,439.13 - ₹33,755.05 per month
Benefits:
Health insurance
Provident Fund
Work Location: In person
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