Phone Banking Officer
Job Description
Customer Engagement: Continuous engagement with the portfolio customers mapped
as per the contact policy, with accurate & complete capture of interaction details.
Call handling as per defined standards.
Accurate resolution for customer queries.
Promoting Digital Banking services for a superior customer service experience.
Profiling of customers in order to aid right cross-servicing of Bank products
Accurate logging and resolution of complaints.
Attrition control of customers.
Regular interactions with the customers and pro-actively assessing customer needs.
Deepening relationship by cross selling \'sticky products\' like Demat, Bill Pay, Advisory etc.
Ensure portfolio quality of relationship while racing considering eligibility.
Expertia AI Technologies
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Job Detail
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Job IdJD3066138
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Rs.312000 per year
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Employment StatusPermanent
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Job LocationPune, Maharashtra, India
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EducationNot mentioned
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ExperienceYear