Job Description

The

Phone Banking Officer

is responsible for providing high-quality customer service and banking support to clients over the phone. The role involves handling inbound and outbound calls, resolving customer queries, cross-selling banking products, and ensuring a positive customer experience while adhering to the bank's compliance and service standards.

Key Responsibilities:

Handle inbound and outbound calls from customers efficiently and professionally. Assist customers with account information, balance inquiries, fund transfers, and other banking services. Promote and cross-sell bank products such as credit cards, loans, and deposits based on customer needs. Resolve customer complaints promptly and escalate unresolved issues to the appropriate department. Maintain accurate records of customer interactions and transactions. Ensure adherence to all regulatory and compliance requirements. Meet performance targets related to call handling, customer satisfaction, and sales. Stay updated on bank products, services, policies, and procedures. Provide feedback to improve customer service processes and systems.

Qualifications & Requirements:

Education:

Bachelor's degree (preferably in Commerce, Business, Finance, or related field).

Experience:

0-3 years of experience in phone banking, customer service, or sales (fresh graduates may be considered).

Skills:

Excellent communication and listening skills. Strong problem-solving and multitasking abilities. Basic understanding of banking products and operations. Proficiency in computer and CRM systems. Ability to work under pressure and achieve targets.

Key Competencies:

Customer-centric attitude Attention to detail Team player Empathy and patience Sales orientation
Job Type: Full-time

Pay: ?13,500.00 - ?16,500.00 per month

Work Location: In person