Job Description

Phone Banking Officer (Work from Office)- Mumbai.- Assistant Manager - upto 5lpa - Graduates with 2+ year of experience- Please ensure no gap in studies/ no backlogs. Open to work in shifts as in days/noon/night .It will be rotational.Walk in drive interview on - 26to28 Feb 2024- Has To Be A GraduateUrgently Hiring for :1. Role - Phone Banking officer2. Process Voice Process/Inbound Calls/approx. 80-100 calls per day (Work From Office)3. Job Type Full Time4. Industry : Banking5. Location : vile parle, Mumbai6. This role is rotational shift and week offs - 24/7 rotational shifts. Work hours for Women - 6:30 am to 9:30 Pm - rotational shifts, 1 days week off on rotational basis7. Week offs Any Random 1 days off / No Fixed Consecutive Offs8. Eligibility : Fluent in English and must be a Graduate /Post Graduate/ Fresher .Key Responsibilities :- Be the best for our customers by- Displaying complete onus to customers\' queries / problems- Delivering service with requisite courtesy and accuracy- Adhering to product and process requirements, with nil errors- Escalating customer issues to the right internal stakeholders- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores- Ensure process efficiency and effectiveness by- Complying to service and sales guidelines- Achieving Call Quality targets- Resolving customer queries at the first instance of contact, with minimum call handling time- Cross-sell/upsell set products like- Loans and mortgages- Priority/elite accountsQualifications :Optimal qualification for success on the job is:- Graduate or Postgraduate from a recognized institution.- 1-3 years relevant role in voice customer service.Role Proficiencies :For successful execution of the job, the candidate should possess the following :- Proficiency in systems related to Banking transactions and services.- Good communication skills in both English and local language.- Excellent lead generation and conversion skill.- Ability to handle pressure and meet deadlines.- Ability to successfully work as a part of a team.- Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.Prerna GoyalHR RecruiterQween Network LLP (ref:updazz.com)

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