Own end-to-end home collection & phlebotomy operations across all centers; enforce discipline, grooming, patient-first behavior, and consistent training.
Key Responsibilities:
Full ownership of phlebotomy & home-visit ops across centers.
Drive discipline, punctuality, grooming, and patient-first conduct.
Design & run training on collection technique, communication, safety, documentation.
Monitor service quality via field audits, mystery calls, direct observation.
Maintain real-time manpower allocation; arrange immediate backups for absenteeism.
Coordinate with logistics, call center, and billing to ensure on-time visits.
Track & close feedback/complaints with corrective actions.
Define KPIs; conduct monthly performance reviews.
Improve SOPs; identify automation for scheduling/monitoring.
Expected Outcome: Seamless, punctual, polite collections with zero excuses and full accountability
Job Type: Full-time
Pay: ₹30,000.00 - ₹45,000.00 per month
Work Location: In person
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