Pharmacy Operations Unit Head

Year    KA, IN, India

Job Description

1. Regulatory and NABH Compliance



Ensure pharmacy operations align with

NABH standards

and

local drug laws

(Drugs and Cosmetics Act, NDPS Act, etc.). Maintain and update all

Standard Operating Procedures (SOPs)

as per NABH requirements. Ensure proper

licensing and documentation

are current and displayed.

2. Inventory and Medication Management



Oversee

procurement, storage, and distribution

of medications and medical consumables. Implement protocols for

stock rotation (FIFO)

, expiry checks, and disposal of expired/unused medications. Ensure availability of emergency and essential medicines. Prevent overstocking and understocking to balance costs and availability.

3. Patient Safety and Medication Use



Monitor

safe medication practices

including prescription, transcription, dispensing, and administration. Coordinate

Medication Error Reporting

and analysis for corrective and preventive action (CAPA). Oversee

high-risk medication

management and

look-alike/sound-alike (LASA)

drug protocols. Ensure

availability and timely dispensing

of medications to patients. Address

patient queries and complaints

related to pharmacy services promptly.

4. Quality and Audits



Conduct and document

internal audits

of pharmacy operations. Implement

feedback mechanisms

to evaluate patient satisfaction. Conduct

customer service training

for pharmacy staff. Participate in

quality indicator tracking

,

provide data for KPI

,

Root Cause Analysis (RCA)

,

Corrective and Preventive Action (CAPA)

and

Continuous Quality Improvement (CQI)

.

5. Team Management and Training



Supervise and evaluate performance of pharmacy staff. Foster a

culture of safety, accountability, and professional development

. Assign duties, manage shifts, and evaluate performance of pharmacists and assistants. Team wellbeing which includes, Rota, Leave, etc. Conduct regular

training programs

on NABH standards, infection control, and medication safety. Assess and document

staff competencies

periodically. Conduct

weekly

,

monthly review meetings and performance discussions

.

6. Clinical and Interdepartmental Coordination



Work with

clinicians and nursing staff

to ensure rational drug use. Participate in the

Pharmacy and Therapeutics Committee (PTC)

. Provide input on

formularies

, drug policies, and cost-effectiveness strategies. Collaborate with

clinical and nursing staff

to ensure accurate and timely medication delivery. Support

clinical decisions

with drug information and alternatives.

7. Documentation and Record-Keeping



Ensure accurate

record-keeping of dispensing, returns, controlled drugs

, etc. Maintain

drug registers, indents, inventory records

, and audit logs as per NABH guidelines.

8. Handling Narcotic and Psychotropic Substances



Ensure

strict control and documentation

of narcotic drugs as per NDPS regulations. Conduct periodic

stock checks and reconciliation

with logs.

9. Budgeting & Cost Control



Prepare and monitor the

annual pharmacy budget

. Control

drug procurement costs

through vendor negotiation and formulary management. Monitor and minimize

wastage, pilferage, and expiry-related losses

.

10. Revenue Monitoring



Ensure accurate billing and reconciliation of

cash, credit, and insurance patients

. Track

profitability of pharmacy operations

, including inpatient, outpatient, and surgical stores.

11. Operations Management



Supervise

daily pharmacy operations

- procurement, storage, dispensing, and documentation. Ensure

compliance with NABH SOPs and protocols

. Maintain

separate storage for high-risk, LASA, and refrigerated medications

.

12. Legal & Regulatory Compliance



Ensure pharmacy complies with

Drugs and Cosmetics Act

,

NDPS Act

, and other laws. Monitor

drug license renewals, narcotic registers, and barcoding practices

.

13. IT and Automation



Supervise functioning of

Hospital Information System (HIS)

related to pharmacy. Support

automation, e-prescriptions, barcode scanning

for medication safety.

Qualifications & Skills:



Education

: A Bachelors Degree in Pharmacy + Masters Degree in Pharmacy or Hospital Administration

Experience

: Proven experience and understanding of hospital pharmacy services for 7+ years and should have

minimum of 3 years of experience as Unit Pharmacy Head/In-charge

Communication Skills

: Strong interpersonal skills to engage with customers effectively.

CRM Proficiency

: Familiarity with Hospital Pharmacy HIS tools to track leads, sales, and client data.

Analytical Skills

: Ability to analyse pharmacy sales data, identify trends, and work on strategies accordingly. Candidate should possess exceptional communication skills Written [English + Kannada] and Verbal [ Kannada + English + Hindi + Tamil + Telugu]. Candidates / Aspirants ready to relocate to Mysore on their own can also apply. Aspirants are requested to E-mail resume in MS word format only along with photograph and with details on current fixed salary + incentives if any and expected salary. Please super scribe as "

Application for the post of Unit Pharmacy Head/In-charge at Manipal Hospital - Mysore

" in Subject column when writing / sending / forwarding E-mail. Work Location - Mysore - Karnataka - India.

Note

You can also text WhatsApp message to

9886300305

if we do not respond to your call or email.

Job Type: Full-time

Pay: ?45,000.00 - ?66,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund
Education:

Bachelor's (Required)
Experience:

Hospital Pharmacy Operations: 7 years (Required)
Language:

Kannada, English, Hindi, Tamil, Telugu (Required)
License/Certification:

Pharmacy Council Certificate (Required)
Work Location: In person

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Job Detail

  • Job Id
    JD5177855
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    KA, IN, India
  • Education
    Not mentioned
  • Experience
    Year