Job Description

- Senior Operations Manager (Pharmacy Retail Chain)

Position:

Senior Operations Manager / Head of Pharmacy Operations

Location:

[City, Baripada, State Odissa, India]

Reporting To:

Director

Role Purpose

We are seeking an experienced operations leader from the

pharmacy retail / healthcare / organized retail

industry to drive efficiency, accuracy, and customer satisfaction across our pharmacy outlets. The role requires someone with proven

turnaround capabilities

, deep knowledge of

retail pharmacy operations

, and the ability to

design, implement, and sustain best-in-class practices

for inventory, customer service, and compliance.

Key Responsibilities

Customer Experience & Store Operations

Reduce

customer waiting time

by implementing efficient workflows (Rx drop-off, picking, checking, billing, handover). Set up

queue management systems, express counters, and order triage practices

. Train and mentor store teams to deliver

fast, accurate, and empathetic service

.

Inventory & Supply Chain

Implement

BIN location systems, FEFO stock management, and cycle counts

. Ensure

inventory accuracy ?98%

by fixing gaps in receiving, putaway, and stock reconciliation. Minimize

expiry losses, pilferage, and stock-outs

through robust controls. Oversee vendor negotiations and supplier relationships to maintain

OTIF (On-Time In-Full) deliveries

.

People Management

Lead, train, and motivate

50+ staff

including pharmacists, pickers, cashiers, and advisors. Develop

SOPs, KPIs, and daily performance huddles

. Identify skill gaps and conduct structured training in

Rx reading, customer counseling, and inventory handling

.

Process Excellence & Technology

Deploy

barcode scanning, POS/pharmacy software optimization, and token systems

. Ensure compliance with

pharmacy regulations, licensing, and audits

. Drive

digital adoption

(SMS notifications, customer records, e-billing, loyalty programs). Continuously refine SOPs through

Kaizen/Lean practices

.

Performance Management

Own critical KPIs: Average customer wait time (<10 min) Inventory accuracy (>98%) Picking lead time (<6 min) Expiry write-off reduction month-on-month Staff productivity per bill handled Build

dashboards and MIS

for management review.

Required Skills & Abilities

Strong background in

pharmacy retail operations / organized retail supply chain

. Proven record of

turnaround management

and

process standardization

. Deep knowledge of

inventory control, batch/expiry management, and Rx compliance

. Hands-on expertise in

POS systems, barcode/RFID, ERP modules, and retail analytics

. Strong

leadership, people management, and training skills

. Analytical thinker with ability to

design SOPs, KPIs, and governance frameworks

. Excellent communication (English & Hindi/local language), negotiation, and stakeholder management.

Qualifications

Bachelor's/Master's degree in

Pharmacy, Healthcare Management, or Operations/Business

.

10+ years

in pharmacy retail / healthcare supply chain, with

at least 3-5 years in senior operations leadership

. Certifications in

Lean Six Sigma / Retail Operations

preferred.

What We Offer

Opportunity to

lead and transform

one of the fastest-growing retail pharmacy networks. Ownership of

end-to-end operations

with direct impact on business growth. Competitive salary, performance-based incentives, and career growth. Salary: 6 to 8 Lakhs Per Anum (Depends on Experience)
Job Type: Full-time

Pay: ₹600,000.00 - ₹800,000.00 per year

Application Question(s):

Bachelor's In Pharmacy Deploma In Pharmacy
Education:

Bachelor's (Preferred)
Work Location: In person