Job Description

Role-Specific Responsibilities

Prescription Oversight

: Review prescriptions for high-risk therapeutic areas. Ensure alignment with clinical guidelines and patient-specific factors.

Physician Collaboration

: Proactively communicate with doctors to resolve ambiguities or suggest optimizations. Share structured feedback and insights from patient interactions.

Patient Support

: Educate patients on medication adherence, side effects, and lifestyle modifications, if required Act as a bridge between patients and healthcare providers, especially in post-prescription support programs Device training to patients

Additional Roles and Responsibilities in PSP Program

Call Auditing

: Conduct regular audits of tele-educator calls to assess and enhance both soft skills (e.g., empathy, communication) and technical competencies (e.g., product knowledge, AE handling).

Training & Development

: Design and deliver structured training programs for tele-educators, focusing on: Soft skills development. Technical knowledge related to therapeutic areas (e.g., oncology, diabetes, obesity, IBD). Process adherence and compliance protocols.

GRN Approvals

: Oversee and approve Goods Receipt Notes (GRNs) to ensure timely vendor payments and accurate inventory reconciliation in coordination with procurement and finance teams.

Adverse Event (AE) Follow-up

: Coordinate with healthcare professionals (HCPs) to ensure timely follow-up and documentation of reported adverse events, in alignment with pharmacovigilance requirements.

Escalation Management:

Act as the primary point of contact for resolving escalations raised by tele-educators, including complex patient cases, communication challenges, and operational issues.

Stakeholder Engagement

Collaborate with: Physicians and specialists. Pharmaceutical companies and health authorities. Patient support teams and educators.
Qualification : Pharm D
Experience : Minimum 7-8 years

Job Types: Full-time, Permanent

Pay: Up to ₹100,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person