Job Description

Role: Pharmacist Customer Support Type: Full-Time Location: Powai, Mumbai Working Details:

Working Hours:

9 hours per day

Working Days:

6 days a week (1 rotational weekly off)

Salary:

?22,000/month (Fixed) for freshers and 26,000 ctc for experienced

Incentives:

Up to

?3000- ₹60,000/month

(based on performance)

Shift Allowance:

?1500/month
One way shuttle facility for afternoon shift which drops to the nearest metro and railway station

Retention Bonus

You will be eligible for a retention bonus subject to your continuous employment with the Company as follows:

?5,000 upon successful completion of 3 (three) months of continuous service. ?10,000 upon successful completion of 6 (six) months of continuous service. ?20,000 upon successful completion of 12 (twelve) months of continuous service.
About the Role: Join

TrueMeds

, a leading telehealth platform, and be part of a high-impact team revolutionizing the pharmacy experience. As a

Pharmacist

, you'll play a vital role in guiding patients with medicine-related advice, recommending doctor-approved medicine substitutes, and contributing to better health outcomes.

This role offers

immense learning opportunities

in the emerging field of

telemedicine

and includes strong

recognition and reward programs

that value your contribution.

Key Responsibilities: Attend patient cases assigned via the system and initiate calls to patients. Accurately interpret the medicines ordered to understand the patient cases. Build rapport with patients and offer guidance on medicines, general health, diet, or lifestyle (e.g., suggesting brisk walking to diabetic patients). Recommend

doctor-approved

medicine substitutes (same salt and strength) from top Indian manufacturers like Cipla, Intas, Alkem, Leeford, etc. Explain the

cost-saving benefits

of choosing recommended substitutes and effectively communicate the value proposition. Ensure patients clearly understand any change in medicines and continue to follow safe practices. Maintain sound clinical knowledge including: Differences between pediatrics & geriatrics SR vs PR medicines Generic vs branded medicines Perform any other relevant clinical responsibilities as needed. Qualifications & Skills Required:

Education:

D.Pharm / B.Pharm / M.Pharm / Nutritionist

Languages:

Must know Hindi and English. Additional languages are a plus.

Skills:

Strong communication and convincing skills Good understanding of pharmacology and clinical concepts Sound Sales Knowledge
Why Join TrueMeds? At

TrueMeds

, we believe

no one should have to choose between their health and healthcare costs

. We're on a mission to make medicines

affordable and accessible

by offering value-based alternatives through a trusted, tech-powered telehealth platform.

We're not just another e-pharmacy--we're the

go-to choice for smart consumers

across India. Join us to be part of this transformative journey!

Job Type: Full-time

Pay: ₹22,200.00 per month

Benefits:

Provident Fund
Education:

Diploma (Preferred)
Work Location: In person