Job Description

Job Title:

Pharmacy Executive

Department:

Patient Services / Pharmacy

Location:

Reports to:

Clinic Incharge

Job Summary:

The Patient Care cum Pharmacy Executive is responsible for providing exceptional patient care and ensuring the accurate dispensation of medications in compliance with hospital/clinic policies. This role involves supporting patients with medication instructions, handling pharmacy operations and assisting in patient queries related to treatment.

Key Responsibilities:

Patient Care Services:

Greet and assist patients with compassion, ensuring a positive and supportive experience. Provide patients with information about their treatment plan, medication, and follow-up care. Coordinate with doctors to address any patient concerns and ensure effective communication. Manage patient records, including updating medication details, allergies, and ongoing treatments.

Pharmacy Operations:

Accurately dispense prescriptions and manage stock of medications, ensuring availability as per clinic protocols. Maintain inventory levels, including timely ordering, receiving and storage of medications. Keep track of medication expiration dates and follow proper procedures for discarding expired items. Handle the pharmacy billing and documentation processes, including preparing invoices and updating transaction records.

Compliance and Safety:

Ensure compliance with clinic and government regulations related to drug storage, dispensing and documentation. Educate patients on medication safety, including dosage instructions, potential side effects and interactions with other medications. Follow strict hygiene, health, and safety guidelines when handling medications.

Customer Service and Support:

Answer patient queries regarding prescriptions, medication refills and any pharmacy-related concerns. Provide guidance and support to patients on using medical devices and equipment as prescribed. Actively participate in patient care improvement initiatives and provide feedback for better service delivery.

Documentation and Reporting:

Maintain accurate records of all pharmacy transactions, including patient medication history, inventory usage and daily reports. Prepare monthly reports on pharmacy sales, stock usage and patient care metrics. Assist with audit preparation and documentation as required by regulatory authorities.

Qualifications:

Experience:

Minimum of 1-2 years in a similar role within a healthcare setting.

Skills and Competencies:

Strong knowledge of medications, prescriptions, and pharmacy operations. Excellent communication and interpersonal skills to effectively interact with patients and medical staff. Detail-oriented with the ability to manage inventory accurately and maintain precise records. Customer service-oriented with a compassionate approach toward patient care. Basic computer skills, including familiarity with Hospital Management Systems (HMS) and Microsoft Office.

Working Hours:

Standard working hours with the possibility of weekend or evening shifts as per the clinic schedule.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Provident Fund
Work Location: In person