Do you have a passion for pets and a knack for building relationships? Are you a natural advocate who thrives on helping others? If so, then the Pet Parent Partner role might be the perfect fit for you!
As a Pet Parent Partner, you'll be the friendly face that welcomes pet parents and their companions through our doors. You'll wear many hats, acting as a client service representative, a wellness advocate, and a concierge for all things pet-related. Your primary mission is to build trust and lasting relationships with our pet parents, ensuring a seamless and positive experience at every visit.
Designation Title:
Pet Relationship Manager
Reporting to:
Business Lead, Offline Channel
Job location:
Bengaluru
Detailed job description:
First impressions matter! You'll be the first point of contact for pet parents, setting the tone for their visit.
Manage Customer journey and visit schedule calendar for Vets, Groomers, and customers.
Answering questions, addressing concerns, and providing clear communication about services and products.
Consultative selling, cross selling and upselling of products and services.
Manage shelf space, display and merchandising.
Demonstrating a strong knowledge of our pet retail products, recommending solutions based on pet needs, and processing transactions.
Getting to know our pet parents and their furry companions, fostering trust, and creating a welcoming environment.
Handling paperwork efficiently, maintaining accurate records, and keeping the clinic environment organized.
Maintain the service levels and adherence to Standard operating procedures of the Facility.
Keep interest in consultative selling and customer insighting.
Excellent communication and interpersonal skills, with the ability to build rapport with people from all walks of life.
Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.
Positive attitude, empathy, and a willingness to go the extra mile for clients.
Experience requirement:
Must haves:
1+ years experience in retail store/client facing/customer support.
Basic computer literacy is required.
Pet parenting experience.
Nice to haves:
1+ years experience in pet industry is a plus.
Experience in managing a clinic and a grooming centre is a plus.
Experience in Pet/Human Health care is a plus.
Job Type: Full-time
Pay: From ?20,000.00 per month
Benefits:
Health insurance
Paid sick time
Paid time off
Provident Fund
Application Question(s):
Do you have a Pet? Do you like taking care of Pets?
Experience:
Customer service: 1 year (Required)
Front desk: 1 year (Preferred)
receptionist: 1 year (Preferred)
Pet Relationship Executive: 1 year (Preferred)
Work Location: In person
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