Job Description

Only Female can Apply II Kalindi Kunj II

Requirements

1. Education:- Graduation or Above Completed in any field .

2. Skills:

- Excellent communication and interpersonal skills

- Ability to empathize with customers and resolve issues

- Strong problem-solving and analytical skills

- Proficiency in customer support software and tools

- Ability to work in a fast-paced environment and manage multiple customer interactions

3. Experience: Previous experience in customer support or a related field is often preferred.

Responsibilities

1. Respond to Customer Inquiries: Answer customer questions and concerns via phone, email, chat, or social media.

2. Resolve Customer Issues: Troubleshoot and resolve customer complaints and issues in a timely and professional manner.

3. Provide Product Information: Offer detailed information about products or services to customers.

4. Document Customer Interactions: Record customer interactions and feedback in a CRM system or other database.

5. Escalate Complex Issues: Escalate complex or technical issues to senior support agents or specialized teams.

6. Follow-up with Customers: Follow up with customers to ensure issues are resolved and they are satisfied with the support provided.

7. Identify Areas for Improvement: Identify areas for improvement and provide feedback to improve products, services, or support processes.

Key Traits

1. Patient and Empathetic: Remain calm and composed under pressure, and empathize with customers' frustrations.

2. Excellent Communication: Clearly and effectively communicate with customers, both verbally and in writing.

3. Problem-Solving: Analyze problems and provide effective solutions.

4. Adaptable: Adapt to changing customer needs, priorities, and processes.

Customer support representatives play a critical role in building customer loyalty, resolving issues, and providing a positive customer experience.

Basic Information -

Salary - 16k to 22k + Incentive

Timing - 9:30AM TO 6:30PM

Working days - Six days

Job type- Full time and work from office Only

Drop cv at Nine three one nine three double six zero two nine .

Regards

HR Team

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹22,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement
Work Location: In person