Job Description

Company Overview - RupeeQ

RupeeQ is a fast-growing financial services platform dedicated to providing quick, transparent,and customer-friendly personal loan and overdraft solutions. With a focus on trust, efficiency,and customer satisfaction, we aim to simplify borrowing and deliver a seamless experience to every customer. At RupeeQ, we believe in empowering individuals through responsible credit and exceptional service.

We are looking for a motivated and customer-oriented Customer Success Officer (Telecaller)to join our dynamic team. The ideal candidate will handle inbound & outbound calls, educate customers about our personal loan and overdraft products, and ensure high-quality service throughout the customer journey.

Key Responsibilities

? Make outbound calls to potential customers regarding personal loans and overdraft

products.

? Explain product features, eligibility, interest rates, and documentation requirements

clearly.

? Handle inbound queries and provide prompt and accurate solutions.

? Follow up with leads to ensure smooth application processing.

? Maintain daily call logs, customer records, and follow-up schedules.

? Ensure high levels of customer satisfaction through professional communication.

? Coordinate with internal teams (operations, credit, and sales) for smooth loan processing.

? Meet daily/weekly calling targets and contribute to team performance goals.

Requirements

? Minimum 6 months-2 years of experience in telecalling or customer service (preferably

in finance/loans).

? Excellent communication and convincing skills.

? Basic understanding of personal loans/overdraft products is an advantage.

? Ability to handle customer queries patiently and professionally.

? Strong follow-up and documentation skills.

? Comfortable working in a fast-paced, target-driven environment.

Job Types: Full-time, Permanent

Pay: ?13,389.41 - ?32,317.89 per month

Benefits:

Health insurance Provident Fund
Work Location: In person