Job Description

Job Summary

Join our dynamic team as a Policy Servicing Executive where you will play a crucial role in managing and maintaining policy records. With a focus on accuracy and efficiency you will ensure seamless policy servicing operations. This role requires excellent communication skills and proficiency in MS Office with a preference for candidates familiar with Property & Casualty Insurance.

Responsibilities

Manage and maintain accurate policy records to ensure seamless operations in policy servicing. Communicate effectively with clients and internal teams to resolve policy-related queries and issues. Utilize MS Office tools to create update and manage policy documents and reports. Collaborate with team members to ensure timely processing of policy changes and renewals. Analyze policy data to identify discrepancies and implement corrective actions. Provide exceptional customer service by addressing client inquiries and concerns promptly. Support the team in achieving departmental goals and objectives through efficient policy management. Ensure compliance with company policies and industry regulations in all policy servicing activities. Participate in training sessions to enhance knowledge of Property & Casualty Insurance. Contribute to process improvement initiatives to enhance policy servicing efficiency. Maintain confidentiality of client information and adhere to data protection guidelines. Assist in the preparation of policy-related presentations and reports for management review. Adapt to night shift work schedule to meet the demands of global clients. Qualifications Demonstrate proficiency in English communication to effectively interact with clients and colleagues. Exhibit strong skills in MS Office applications for efficient policy documentation and reporting. Possess a basic understanding of Property & Casualty Insurance which is advantageous. Show willingness to learn and adapt to new processes and industry trends. Display attention to detail and accuracy in managing policy records. Demonstrate problem-solving skills to address policy discrepancies and client concerns. Exhibit teamwork and collaboration skills to support departmental objectives.

Certifications Required

Microsoft Office Specialist Certification