Job Description

Job Summary

Join our dynamic team as a Policy Servicing Executive where you will play a crucial role in managing insurance products and handling changes or endorsements. With a hybrid work model and rotational shifts you will gain valuable experience in the insurance domain contributing to our companys growth and customer satisfaction.

Responsibilities

Assist in processing policy changes and endorsements efficiently to ensure customer satisfaction. Collaborate with team members to understand client requirements and provide tailored solutions. Utilize technical skills to manage and update insurance product information accurately. Ensure compliance with industry regulations and company policies in all servicing activities. Communicate effectively with clients to clarify policy details and resolve any queries. Maintain accurate records of policy changes and endorsements for audit purposes. Support the team in identifying opportunities for process improvements and implementing solutions. Participate in training sessions to stay updated on the latest insurance products and servicing techniques. Provide feedback to management on customer experiences and suggest enhancements to service delivery. Work closely with other departments to ensure seamless integration of policy changes. Adapt to rotational shifts and hybrid work model to meet business needs and maintain work-life balance. Contribute to the companys purpose by enhancing customer trust and satisfaction through reliable policy servicing. Impact society positively by ensuring clients have the right insurance coverage tailored to their needs. Qualifications Demonstrate proficiency in managing insurance products and understanding policy details. Exhibit strong communication skills to interact effectively with clients and team members. Show attention to detail in processing changes and endorsements accurately. Display adaptability to work in a hybrid model and rotational shifts. Possess a proactive approach to identifying and solving servicing challenges. Have a foundational understanding of industry regulations and compliance requirements. Be eager to learn and grow within the insurance domain contributing to team success.

Certifications Required

Certified Insurance Service Representative (CISR) or equivalent certification in insurance products.