Job Description

Job Summary

Join our dynamic team as a Policy Servicing Specialist where you will leverage your expertise in InsuranceNow to manage changes and endorsements efficiently. This hybrid role offers a unique opportunity to work in a rotational shift environment ensuring seamless policy servicing operations. With a focus on delivering exceptional service you will contribute to enhancing customer satisfaction and operational excellence.

Responsibilities

Manage policy servicing tasks with precision ensuring all changes and endorsements are processed accurately. Utilize InsuranceNow to streamline policy updates and maintain data integrity. Collaborate with cross-functional teams to address policy servicing inquiries and resolve issues promptly. Ensure compliance with company policies and industry regulations in all servicing activities. Provide exceptional customer service by addressing client queries related to policy changes. Analyze policy data to identify trends and recommend process improvements. Support the development and implementation of policy servicing best practices. Maintain detailed records of all policy servicing activities for audit and reporting purposes. Participate in training sessions to stay updated on industry trends and software enhancements. Contribute to team meetings by sharing insights and suggesting innovative solutions. Assist in the preparation of policy servicing reports for management review. Ensure timely communication with clients regarding policy updates and changes. Adapt to rotational shifts to provide consistent support across different time zones.

Qualifications

Possess a foundational understanding of InsuranceNow and its application in policy servicing. Demonstrate strong analytical skills to assess and process policy changes effectively. Exhibit excellent communication skills to interact with clients and internal teams. Show attention to detail in managing policy data and documentation. Display adaptability in a hybrid work model and rotational shift environment. Have a proactive approach to learning and implementing new policy servicing techniques.

Certifications Required

Certification in InsuranceNow or equivalent insurance software proficiency.