Job Description

People Services Team Leader (AUS Process)
"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."
Location
Bengaluru
Employment type
Full Time Permanent
Department
People & HR
Deadline
2025-07-06
Mobility support
Domestic
You already applied for this job.
Candidate profile (title) Who you are
Candidate profile (text) - Default language About you
Are you passionate about exceeding goals and fostering team success? Do you thrive in a fast-paced, multi-national environment? Are you eager to contribute to a company that prioritizes bettering everyday life for many people? If so, we're looking for someone like you to join our team.
We're seeking a candidate with a strong foundation in HR, particularly in payroll and personnel administration (PA/PY), coupled with an advanced understanding of pay-the-worker processes. Alongside this expertise, familiarity with HR-related tax and legal matters is essential.
A comprehensive understanding of the IKEA HR system landscape is a definite advantage, as is proficiency in modern office practices, procedures, and equipment. While a basic understanding of the IKEA system is required, we're also looking for candidates who demonstrate potential management or leadership skills, as this role may involve guiding and leading teams toward shared objectives.
You

• Have strong knowledge of HR Processes (including Payroll) (with min. 8 years of experience) preferably Australia processes and with min 3yrs of People Manager experience.
• have passion for working with people and you successfully lead them by example
• communication in English is your strong point, and you are eager to use it while cooperating with various partners all over the world
• bring a true passion for people and enjoy working in a vibrant and changing environment,
• are passionate about transition and leading the change
• have a service oriented and customer focused background, a strong drive and the ability to take decisions and delegate,
• have understanding and passion for IKEA values and want to share it with your team.

Last, but not least - you are a true ambassador for IKEA Culture and Values.
Key responsibilities (title) Your responsibilities
Key responsibilities (text) As the leader of a GBO People Services team, you're responsible to lead one of the GBO People Services teams for Australia, which is responsible for P&C processes (Personnel Administration, Payroll, Recruitment, Onboarding, Offboarding, Benefits, Learning and Development) as per defined and agreed scope, execute delivery of services on high professional standard and strive to meet or exceed agreed service levels.
As a People Services Team Leader you will:

• Lead the country Personnel Administration/Payroll team to deliver high-quality services efficiently, includes monthly and yearly activities.
• Adhere to defined KPIs/SLAs.
• Act as an expert, leading solution implementation.
• Develop team competence through coaching and training.
• Resolve and escalate issues promptly.
• Drive continuous process improvement.
• Closely cooperate with Transition Project Leader to secure migration plan for transferring/transitioning services.
• Active participation & coordination in relevant project deliverables
• Actively participate in Work shadowing and KT from GBO Counterparts in regional hub to GBO Global Hub
• Foster strong relationships with partners.
• Allocate team resources effectively.
• Recruit, coach, and develop team members.
• Motivate the team to deliver outstanding service.

Team vision ( title) About this work area
Team vision (text) Global Business Operation (GBO) is a function within the IKEA Group of companies. We work with transactional services in the field of Finance and HR. We deliver our services through our regional hubs, located in Poznan, Shanghai, Bangalore and Baltimore.
This role is situated within Bangalore and will report directly to the GBO Service Delivery Manager or GBO People Services Manager for India. Also, this role requires to work in 6 am to 3 pm shift timing to support Australia Customers.
Why you will love us
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.
At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.
Our vision, "to create a better everyday life for the many people" inspires and guides us in everything we do. This is IKEA.
What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!