Job Description

The Opportunity

As a member of the Global People Services (GPS) team, you will create an irresistible employee experience while responding to employee inquiries and ensuring a seamless experience for our global workforce. The ideal candidate is someone who thrives in a fast paced environment, is comfortable with ambiguity, and is motivated by finding creative and scalable ways to tackle problems.

People Team at Nutanix

The Global People Services (GPS) team is responsible for delivering high-quality services to employees across various employment lifecycle and people program needs, including compensation, benefits, employee relations, recruitment, training and development, payroll, and compliance. They work collaboratively with other teams within the People Team and relevant stakeholders throughout the organization to ensure a seamless employee experience and uphold compliance with employment laws and regulations. The GPS team operates in a fast-paced environment and thrives on finding creative solutions to challenges. They are dedicated to continuously improving the delivery of people's services and strive for excellence in their work.

Your Role

Respond to employee inquiries promptly and professionally via phone, email, chat, ticketing system or in person Support employees globally, leveraging internal processes and procedures to accurately support employees for their specific location needs Deliver high quality support within SLAs Improve and standardize support services globally Participate in program design and testing Document internal processes and employee facing knowledge articles Participate in program design dialog to understand service and support needs Monitor the accuracy, consistency, and user friendliness of knowledge base content and analyze usage and feedback to continuously improve it. Support ad-hoc reporting, projects and testing efforts on an ad-hoc basis.

What You Will Bring

A bachelor's degree and at least 3 years of relevant experience in HR administration, customer support, data admin or processes. Desire to learn and grow skills and expertise in a global environment. Demonstrate excellent communication and collaboration skills. Ability to engage team members across other countries and time zones effectively. Demonstrate good time management skills. * ServiceNow experience preferable.