Job Description

Job ID:39923
People Service Delivery Lead - Fixed Term 18 months contract
Lloyds Register
Location: - Mumbai (Home Based)
What were looking for

• We are seeking a dedicated and experienced People Service Delivery (Human Resource Shared Services) Team Leader to join our HR department. In this role, you will be responsible for overseeing the process linked to overall Employee Life Cycle except for the two ends of the spectrum viz. Onboarding and Offboarding. Additionally, you will manage and administer employee benefits programs, working closely with internal stakeholders, external vendors, and the HR team. Your leadership skills, attention to detail, and passion for employee success will contribute to the overall growth and success of our organization.

• The Transactions Team Leader will help support the drive for the Service Delivery team to be a scalable, customer and delivery focused, effective function. This role will drive SLA adherence, ensuring processes are globally consistent and executed to exceptional standards. The role holder will take accountability for ensuring processes and constantly refined, up to date, and best in class, seeking out automation and improvement opportunities, whilst ensuring a great colleague experience.

What we offer you

• Competitive Salary
• The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes.

The role

• Leadership within the People Service Delivery team. Taking a collaborative one team approach to working.
• Develop and implement effective initiatives towards employee life cycle events to ensure a positive experience for employees, enabling them to contribute smoothly to the organisation.
• Coordinate and facilitate employee key events and initiatives with key stakeholders across the HR team, ensuring all necessary paperwork, training materials, and resources are provided.
• Provide guidance and support to employees and team members, answering questions, addressing concerns, and assisting with the completion of required forms and documentation.
• Build out capability of newly established function with clear service definition, SLAs and management support frameworks in place.
• Build out a clear capacity management planning to anticipate and respond to cyclical, BAU and ad hoc activities as they arise in a thought through and effective manner.
• Work closely with other teams within HR to manage cases as they come in and process within a timely manner, focusing on moving activities to tier 0, improving the employee experience, and automating where possible.
• Work with the People Technology team to maintain and manage SuccessFactors and ServiceNow to the highest possible standard, with clear standard operating procedures in place and the removal of any single point of failure.
• Ensure exceptional process adherence, data accuracy and adhere to relevant process escalation where required.
• Problem-solve and deep-dive into process errors and issues as they arise.
• Work closely with Payroll, Benefits, Pension and any other relevant teams on people data requirements, defining clear processes with workflow management.
• Drive a continuous improvement culture by using problem-solving, communications, analytics and stakeholder engagement coupled with a pragmatic approach to drive continuous improvement activities.
• Provide leadership, direction, and development for team members, aligning resources to meet operational objectives / KPIs and business demands.

What you bring

• Should have had experience in HR operations, specifically shared services.
• Should have had some experience with leading a team.
• Should have worked in an organisation with a global outlook and hence should have international stakeholder management experience.
• Should be proficient in English, written and spoken.
• Should be willing to work with a team present across the globe.

About us
We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industrys future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.
Be a part of
Lloyds Register is wholly owned by the Lloyds Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyds Register colleagues and Lloyds Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place.
Want to apply.
Here at Lloyds Register, we care, we share and we do the right thing in every situation. Its ingrained in our culture and everything we do. We are committed, and continually strive, to lead with our values that empower and enable an inclusive environment conducive to your growth, development and engagement. It doesnt matter who you are, what you have experienced, how you identify, how old you are, where you are from, what your beliefs are or how your brain or body works - the diversity of our colleagues is fundamental to our futures and the changes we can make together. Our inclusive culture allows us to connect together authentically and to be courageous and bold. We dont just talk about our differences, we celebrate them!
We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you.
If you don\'t tick every box in these ads, please don\'t rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy.
We care, we share, we do the right thing.
If you have further questions about this role, please contact us at and we will respond to you as soon as possible.
Diversity and Inclusion at Lloyd's Register:
Together we are one Lloyds Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.
As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible.
• communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job.
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work.
• at least one activity that will make a difference for disabled people.

Find out more about Disability Confident at:
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The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. ( ).