Job Description

At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
: Senior Manager - Grade 3 / Associate Director - People Consulting Service Delivery
Grade: SM3 / Associate Director
Business Unit: People Advisory Services - People Consulting
Position Summary
We are seeking a strategic and experienced Senior Manager / Associate Director to lead and oversee the delivery of People Consulting services across multiple branches and workstreams. This role will drive excellence in service delivery across HR Transformation, Learning & Development, Organisation Design, and Workforce Transformation, ensuring alignment with EY's global methodologies and FY26 strategic priorities.
The ideal candidate will bring deep consulting expertise, delivery leadership, and a passion for innovation, with a strong focus on client impact, operational excellence, and team development.
Key Responsibilities
Service Delivery Oversight

• Lead multi-workstream delivery across Workforce Transformation, L&D, OCM, and Organization Design.
• Ensure consistent application of EY's consulting playbook, frameworks, and methodologies.
• Drive operational excellence, standardization, and scalability across engagements.
• Monitor KPIs, SLAs, and client satisfaction metrics across branches.

Strategic Execution

• Integrate AI into service offerings (e.g., AI-enabled coaching, proposal development, change agents).
• Support MENA integration through boot camps, cadence calls, and joint pursuits.
• Drive sector specialization via account-centricity programs and competency badges.
• Develop and deliver managed service engagements and reusable assets.
• Build bilingual and AI-ready teams to serve diverse client bases.

Client And Stakeholder Engagement

• Act as a trusted advisor to clients, translating strategic goals into actionable consulting solutions.
• Lead stakeholder engagement, change readiness assessments, and communication planning.
• Support RFP pursuits and proposal development, leveraging AI and design thinking.

Practice Development And Innovation

• Champion digital learning, systems thinking, and innovative change management approaches.
• Lead capability building initiatives, including Train-the-Trainer programs and internal knowledge sharing.
• Develop PoVs, job evaluation tools, and leadership assessment frameworks.

People And Project Management

• Manage cross-functional teams across geographies, ensuring effective collaboration and delivery.
• Mentor and coach team members, fostering a high-performance culture.
• Oversee project budgets, timelines, and resource allocation.

Skills And Attributes for Success

• Proven experience in managing multi-stream consulting projects across HR, L&D, OCM, Org Design, and Workforce Transformation.
• Strong understanding of operating model design, strategic workforce planning, and competency frameworks.
• Excellent stakeholder management, communication, and facilitation skills.
• Strategic thinker with a pragmatic approach to problem-solving and delivery excellence.
• Experience in global consulting environments and managing complex transformation programs.

Qualifications

• Bachelor's/Master's degree in HR, Organizational Psychology, Business, or related field.
• 12-15 years of experience in People Consulting, with at least 5 years in a leadership role.
• Experience in managing global teams and delivering transformation programs.

Preferred Certifications

• PROSCI Change Management
• PMP / Prince2
• CPLP / Instructional Design
• Agile / Scrum (preferred)
• Lean Six Sigma (Green Belt desirable)
• - SHRM / CIPD / OD-related certifications

EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Skills Required