Pension Administration
Year Thane, Maharashtra, India
Job Description
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Principal Duties/Responsibilities
KPI Management
- Communicate effectively with client/members via the telephone, remembering each caller will
- Consistently provide a quality customer experience to clients/members.
- Continuously seek to identify areas where the service to clients/members could be improved and
- Deal with queries and requests by the use of standard letters and reference to procedures.
- Recognise and escalate potential problem and potential complaint cases.
- Ensure complaints procedure is adhered to and that all complaints are immediately notified to
- Seek clarification where errors are made.
- Monitor own workflow to ensure service levels are achieved.
- Prioritise and manage own workload and maintain a rolling schedule of objectives.
- Accurately perform manual calculations.
- Know and live the firm\xe2\x80\x99s values.
- Participate and contribute in team huddles.
- Proactively support key initiatives that have been delivered to implement change.
- To ensure any feedback (including breach/errors) found in the process is informed to the team
Relationship management
- Assist the wider team in more complex / project work when required.
- Accountable for own development, identifying and raising any learning needs with Administration
- Understand your role within the team.
- Support colleagues for holiday cover and workload peaks.
- Update and maintain skills matrix.
Qualifications:
- Graduate
- Able to work to a high level of accuracy.
- Able to work well under pressure and meet targets.
- Interpersonal skills to include good written and verbal communication.
- Customer and quality focussed.
- Computer literate.
- Pass at C or above for Maths and English at GCSE or equivalent.
- Experience in either DB or DC pensions administration is essential.
- 0 - 3 years
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Job Detail
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Job IdJD3270948
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationThane, Maharashtra, India
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EducationNot mentioned
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ExperienceYear