Job Description

JOB SUMMARY
This position is responsible for the design, development, and maintenance of applications built on the Pega platform. The Senior System Architect translates requirements into working application components, ensuring high quality, adherence to guardrails, and alignment with enterprise standards. This role supports the broader transition to in-house ownership of the Pega environment and collaborates closely with solution architects, business analysts, QA testers, and DevOps engineers.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Develop enterprise Pega applications including case types, flows, data pages, UI components, and business rules.
• Collaborate with business analysts to translate requirements into functional, scalable application features.
• Participate in design and technical review sessions with the Lead System Architect and engineering team.
• Implement REST/SOAP integrations, configure connectors, and handle integration errors gracefully.
• Build modular and reusable rulesets, troubleshoot rule resolution issues, and apply effective version control practices.
• Perform unit testing, troubleshoot using Clipboard, Tracer, Logs, and support QA defect resolution.
• Support application deployment across multiple environments and follow CI/CD practices as required.
• Assist with environment configuration, rule packaging, and deployment preparation activities.
• Support knowledge transfer and help accelerate the capability uplift of internal teams transitioning from vendor-led development.
• Participate in Agile ceremonies and contribute to sprint commitments and estimations.
• Mentor junior developers in Pega rule implementation and platform navigation.

SUPERVISORY RESPONSIBILITIES
N/A
KNOWLEDGE, SKILLS, AND ABILITIES

• Strong knowledge of Pega development lifecycle, including guardrails, rule resolution, and reuse best practices.
• Hands-on experience developing with the Pega Customer Service framework.
• Experience configuring SLAs, correspondence rules, and report definitions.
• Working knowledge of Pega Customer Service interaction flows and PCS product modeling is a plus.
• Proficient in configuring service connectors, case types, data integrations, and user interface rules.
• Proficient in using Dev Studio, App Studio, and debugging tools including Tracer, Clipboard, and Performance Analyzer.
• Familiar with Agile practices, including sprint planning, story estimation, and peer reviews.
• Excellent problem-solving skills and attention to detail.
• Experience in regulated industries such as Healthcare or Insurance is preferred.

EDUCATION AND TRAINING

• Bachelor's Degree required.
• Minimum of 4 years of experience developing enterprise-grade applications using the Pega PRPC platform.
• Pega Certified Senior System Architect (CSSA) certification required.

Other Competencies

• Drive for Results
• Customer-Focus
• Self-Awareness
• Valuing Others
• Learning Agility and Development
• Innovation

Core Values

• We treat everyone with dignity and RESPECT
• We earn the TRUST of our members, and each other
• We provide RELIABLE services that open doors
• We serve with courtesy and COMPASSION
• We prioritize SAFETY
• We communicate with purpose and TRANSPARENCY

COMMENTS:
The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.

Skills Required