Job Description

Company Profile:

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.



Position: Software Engineer - Production Support

Category: Application Support / BPM

Position ID: J0126-0974

Experience: 2 - 7 Years

Employment Type: Full Time

Shift: Rotational shifts (including weekends)

Work Model: Hybrid

Main Location: Hyderabad / Bangalore / Chennai

Notice Period: Less than 30 days



Position Description



Works independently under limited supervision to manage and support Pega Platform applications in a production environment. The role involves handling application incidents, monitoring system performance, ensuring platform stability, and supporting deployments and releases. This is a second-level support role with direct impact on application availability, reliability, and business continuity.

Your future duties and responsibilities

Provide L2/L3 production support for Pega Platform applications in a live production environment.



Monitor application logs, alerts, and system health to ensure platform stability and optimal performance.



Handle incident management, including issue analysis, resolution, root cause analysis (RCA), and implementation of preventive measures.



Support deployments, upgrades, patches, and hotfixes, ensuring smooth release coordination.



Work closely with development, QA, and infrastructure teams during releases and production issues.



Perform performance monitoring and troubleshooting to minimize downtime and improve system efficiency.



Maintain operational documentation and follow ITIL-based support processes.



Willingness to work in rotational shifts, including weekends, as part of production support coverage.

Required qualifications to be successful in this role

2+ years of experience in Pega Production Support (L2/L3).



Strong hands-on experience with Pega Platform applications in production environments.



Database exposure to Oracle / PostgreSQL / SQL Server.



Experience in incident management, RCA, and preventive action planning.



Knowledge of monitoring tools, log analysis, and alert management.



Understanding of deployment and release management processes.

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.



Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.




Come join our team--one of the largest IT and business consulting services firms in the world.