Job Description

Strong background as a Business/Systems Analyst Has a thorough understanding of Pega and specifically Customer Service Module in Pega Understanding of Pega best practices and guardrail compliance Experience or knowledge in Pega 8.x is required and knowledge of Pega Infinity '23 preferred Should have demonstrated successful application of BA skill in a large Pega platform implementation project Lead business team and development team in gathering business requirements and translating them to Pega system requirements which Pega developers can implement Should understand Pega design principles, Pega intents and Workflows, Pega next best action and Pega analytics Should have a good understanding of Pega design studio, Pega product features, frameworks, and functional design Perform basic testing and validate functionality Good understanding of Pega PRPC and its features Experience in SAFE/Agile methodology processes and best practice knowledge Should have experience in writing user stories in Jira and documentation in confluence

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.