Job Description

EXPERIENCE 8 to10 YRS







Working Knowledge on Customer service framework , gen AI and worked on latest features of gen AI and knowledge on voice AI, KB configuration and articles, IVA ,NLP text analyser, integrations.


Pega Lead System Architect LSA is responsible for architecting and designing business applications using Pega Contact Center and other Pega strategic frameworks. Provides architecture and design guidance to project teams developing solutions using Pega.


10+ years of IT experience in Pega, database, and client server design/development


6+ years experience in design and implementation of Pega based solutions, including leadership role in design to develop shared/reusable enterprise rules and workflow components within Pega.


2+ Years of experience in Pega Contact Center


Provide thought-leadership to client across business and technical project dimensions solving complex business requirements.


Develops and demonstrates an advanced knowledge of the Pega Architecture and all design and implementation features.


Works in conjunction with Program Manager to size, manage scope and risk.


Accountable for ensuring the business and technical architecture of the delivered solution matches customer technical and functional requirements, and commits to Customer Success (realization of business benefit)


Participates in the development of additional consulting opportunities within the customer base.




Required experience skills


5+ years experience with Pega v7.x/8.x/Infinity with experience in new Pega capabilities and in Pega Contact Center


Strong experience scoping, planning, and delivering projects using iterative software development lifecycles over multiple release cycles.


Previous experience as a lead architect on multiple large-scale product or enterprise designs


Expertise and good understanding of Relational Database Management Systems including architecting and designing for performance and scalability and working with Object to Relational Mapping schemes for distributed data access.


Experience working with any of the Servlet containers or Enterprise containers like Jakarta tomcat, BEA Web logic, IBM WebSphere JBOSS. Should have knowledge in using any of the mentioned servers like deployment, configuring & troubleshooting.


Knowledge in web services, Real time streaming, Middleware tools (like Web Methods, Vitria), Design Patterns (like MVC I, MVC II etc).


Experience working in the cloud environments like Pega Cloud/AWS/Google Cloud/Azure


Good Leadership and Client facing soft skills.


Team Player and guide for Jr. resources


Ensure Pega best practices are followed and conduct code reviews and ensure code quality is maintained.


Certified LSA

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.