Job Description

Job Summary

Join our dynamic team as a Multi Channel Helpdesk Specialist where you will be responsible for providing exceptional customer support across various channels. Utilize your expertise in MS Excel to analyze data and improve service delivery. Contribute to enhancing customer satisfaction and drive operational efficiency in a rotational shift environment.

Responsibilities

Provide exceptional support to customers across multiple channels ensuring timely resolution of inquiries and issues. Utilize MS Excel to analyze customer data and generate insightful reports that aid in decision-making processes. Collaborate with team members to identify opportunities for improving service delivery and customer satisfaction. Maintain accurate records of customer interactions ensuring data integrity and accessibility for future reference. Assist in the development and implementation of strategies to enhance the effectiveness of the helpdesk operations. Monitor and evaluate the performance of helpdesk activities providing feedback for continuous improvement. Engage with customers to understand their needs and provide tailored solutions that align with company objectives. Ensure compliance with company policies and procedures while handling customer inquiries and complaints. Support the integration of new technologies and tools to streamline helpdesk processes and improve efficiency. Participate in training sessions to stay updated on industry trends and best practices in customer support. Coordinate with other departments to ensure seamless communication and collaboration in addressing customer needs. Contribute to the creation of a positive work environment that fosters teamwork and professional growth. Adapt to rotational shifts to provide consistent support and maintain high levels of customer satisfaction. Qualifications Demonstrate proficiency in MS Excel showcasing the ability to analyze data and generate reports effectively. Possess knowledge of display advertising and email marketing technologies enhancing the ability to support related inquiries. Exhibit strong communication skills enabling clear and effective interactions with customers and team members. Show willingness to work in a rotational shift environment ensuring flexibility and adaptability in scheduling. Display problem-solving skills contributing to the resolution of complex customer issues. Demonstrate attention to detail ensuring accuracy in data management and customer interactions. Possess a customer-centric mindset focusing on delivering exceptional service and support.

Certifications Required

* Microsoft Office Specialist: Excel Certification