Job Description

Job Summary

Join our team as a Customer Service Professional where you will play a pivotal role in enhancing customer satisfaction through effective communication and problem-solving. With rotational shifts and a work-from-office model you will engage with customers to address their inquiries and provide solutions. This role requires excellent English language skills and a passion for delivering exceptional service.

Responsibilities

Provide timely and accurate information to customers regarding their inquiries and concerns. Address customer issues with empathy and professionalism ensuring a positive experience. Collaborate with team members to resolve complex customer problems efficiently. Utilize company resources and tools to assist customers effectively. Maintain detailed records of customer interactions and transactions. Follow up with customers to ensure their issues are resolved to their satisfaction. Adapt to rotational shifts to meet the needs of our diverse customer base. Communicate clearly and effectively in English both verbally and in writing. Stay updated on product knowledge and company policies to provide accurate information. Meet performance targets and contribute to team goals. Participate in training sessions to enhance customer service skills. Provide feedback to management on customer trends and potential improvements. Support a positive work environment by collaborating with colleagues and sharing best practices.

Qualifications

Possess excellent communication skills in English both spoken and written. Demonstrate strong problem-solving abilities and attention to detail. Exhibit a customer-centric attitude and a passion for helping others. Have basic computer skills and the ability to navigate customer service software. Show willingness to work in rotational shifts as required. Display adaptability and a proactive approach to learning. Prior experience in customer service is a plus but not mandatory.

Certifications Required

Certified Customer Service Professional (CCSP) is preferred.