Job Description

Job Summary

Join our dynamic team as a Customer Service Professional where you will be the first point of contact for our valued customers. With a focus on delivering exceptional service you will handle inquiries and resolve issues efficiently. This role offers the flexibility of working from home with rotational shifts ensuring a balanced work-life experience.


Require 0-1 year of experience (Location Kolkata)

Responsibilities

Provide exceptional customer service by addressing inquiries and resolving issues promptly. Utilize effective communication skills to engage with customers and ensure their satisfaction. Maintain accurate records of customer interactions and transactions. Collaborate with team members to improve service delivery and customer experience. Adapt to rotational shifts to meet the needs of our global customer base. Stay informed about company products and services to provide accurate information to customers. Use problem-solving skills to identify and resolve customer concerns efficiently. Follow established protocols and procedures to ensure consistency in service delivery. Engage in continuous learning to enhance product knowledge and service skills. Contribute to team goals by meeting individual performance targets. Utilize digital tools and platforms to manage customer interactions effectively. Demonstrate empathy and patience in all customer interactions. Ensure compliance with company policies and industry regulations.

Qualifications

Possess strong communication skills in English both written and spoken. Have a foundational understanding of customer service principles and practices. Show a willingness to learn and adapt to new technologies and processes. Exhibit strong problem-solving abilities and attention to detail. Display a customer-centric attitude with a focus on delivering positive outcomes.

Certifications Required

Customer Service Certification English Language Proficiency Certification