Job Description

Ready to shape the future of work?

At Genpact, we

don't

just adapt to change--we drive it. AI and digital innovation are redefining industries, and

we're

leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how

we're

scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team

that's

shaping the future, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and

cutting-edge solutions - we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of

Process Developer -

Fraud (Practitioner)

!

We are looking for candidates

for

Fraud, Transaction Investigation

and Chargeback p

rocess

with excellent co

mprehension

skills

f

or

Australia &

New Zealand customers.

A confident,

diligent professional who focuses on preventing fraud and providing

assurance

to

our customers. Preferred candidates with prior experience in

customer

solutions

,

card schemes, servicing

. Should be comfortable with rotational week offs.

Responsibilities

Handling Inbound & outbound calls & online applications

Respond to applicant questions &

resolve

issues.

Operate

i

n compliance with laws &

Regulations.

Dealing with

complex

solution-based

calls

.

Rea

ding complex & sensitive customer situations

and dealing with it

accurately

.

Consistently Deliver First Class Service

.

Exceptional Time management skills

.

Assess risks and investigate for fraudulent activity with a keen eye

.

Qualification

we

seek

in you!

Minimum Qualifications

Knowledge of AUS & NZ Privacy legislation

Previous

Fraud/Scheme Chargebacks related experience

Excellent communication skills - verbal and

written.

Should have

sound computer

knowledge

.

Needs to be good at

multitasking.

Preferred Qualifications/ Skills

+

Displays excellent English oral and written communication skills - using

accurate

grammar with smooth flow

+

Displays excellent problem solving and decision-making skills

+

Proficient computer skills and attention to detail

+

Significant months of experience in the phone customer service field is desired

+

Negotiation and analytical skills

+

High level

of integrity

+

Ability to multi-task

Why join Genpact?

Be a transformation leader

- Work at the

cutting edge

of AI, automation, and digital innovation

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best

- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's

build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race,

color

, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to

pay to

participate

in our hiring process in any other way. Examples of such

scams

include

purchasing

a 'starter kit,' paying to apply, or

purchasing

equipment or training.

JobProcess Developer

Primary LocationIndia-Gurugram

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 28, 2025, 8:42:48 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time