Job Description

Ready to shape the future of work

At Genpact, we

don't

just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're

leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how

we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team

that's

shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and

cutting-edge

solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of

Process Developer

-

Voice + Dispute and Chargeback

!

In this role

,

you

have to

process non fraud disputes

. Process execution would entail working on tasks, which are mostly well-defined and routine. Your work area would also require doing data transactions and interaction via calls. As part of operations team, your contribution would also come in form of sharing knowledge and standard methodologies which you follow so that both you and the team gain from each other.

You should be Detail oriented and have shown delivery of

high quality

output with strong focus on fulfilling customer needs and requirements

Able to balance change with

ability

to adjust to changes in systems &

process

readily and are Resilient

i.e.

balance pressure from a variety of factors and situations.

Responsibilities

Executing pre-defined tasks with minimum supervision

Execute transactions and complete the assigned routine tasks within specified

time frames

and meeting the agreed accuracy

levels

Adherence to defined performance level parameters (efficiency, quality etc.)

Sharing standard methodologies and process ideas

Identifies

problem through audits or customer

feedback

Qualifications we

seek

in you!

Minimum

Q

ualifications

/ Skills

B. Com Or any other equivalent Graduate degree

Prior experience in

C

ard

Dispute/Chargeback/Fraud

Preferred

Q

ualifications

/ Skills

Prior exp. Preferably in voice

Proficient in written and verbal English interpersonal skills.

Good knowledge of MS Office.

Ability to type between 40-60 words per minute with more than 90%

accuracy

Why join Genpact

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

Make an impact - Drive change for global enterprises and solve business challenges that matter

Accelerate your career -- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to

pay to

participate

in our hiring process in any other way. Examples of such

scams

include

purchasing

a 'starter kit,' paying to apply, or

purchasing

equipment or training

.

JobProcess Developer

Primary LocationIndia-Noida

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 31, 2025, 4:15:50 AM

Unposting DateAug 30, 2025, 1:29:00 PM

Master Skills ListOperations

Job CategoryFull Time