Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Process Developer, Invoice to Cash - Dispute & Deductions
The Invoice to cash Dispute & Deductions Specialist will support the resolution of customer disputes and deductions for a leading US-based semiconductor manufacturing company, primarily serving large distributors. The role involves identifying the root causes of deductions, collaborating with internal and external stakeholders to resolve them, and ensuring accurate financial reconciliation.
Responsibilities

• Review and analyze customer deductions (e.g., pricing, shortages, returns, freight, promotional claims) submitted via remittances or portals.
• Research and validate the legitimacy of deductions by referencing contracts, invoices, proof of delivery, purchase orders, and internal approvals.
• Classify and code deductions accurately (valid, invalid, partially valid) per client policies.
• Coordinate with internal departments (Sales, Customer Service, Logistics, Pricing, and Trade Compliance) to resolve open disputes.
• Communicate with customers/distributors (via email or phone) to clarify discrepancies or request supporting documents.
• Initiate collection efforts for invalid deductions and escalate issues per established procedures.
• Document and track dispute resolution activities in Oracle or claims management tools.
• Prepare reports on deductions trends, root cause analysis, and aging of open items.
• Support audits and compliance reviews by maintaining detailed records and documentation.
• Ensure SLA adherence, confidentiality, and compliance with both the service provider and client's standards.

Qualifications we seek in you
Minimum qualifications
Bachelor's degree in finance, Accounting, Business Administration, or a related field.
Excellent experience in collections, preferably in a B2B environment.
Experience supporting US clients or working in an international delivery service model.
Strong communication skills in English (spoken and written).
Proficient in MS Excel, ERP systems (e.g., Oracle, NetSuite), and collection tools (e.g., High Radius).
Good understanding of AR processes, credit control, and DSO metrics.
Ability to manage multiple accounts and prioritize tasks effectively.
Strong negotiation, problem-solving, and interpersonal skills.
Strong Communication Skills (verbal and written)
Knowledge of Oracle
Preferred qualifications
Familiarity with the semiconductor or electronics industry is a plus.
Familiarity with US accounting standards and business culture.
Prior experience working for a BPO/Service Provider serving a US-based manufacturing client.
Ability to work in US time zones or overlap hours as needed.
High attention to detail and analytical thinking.
Communicate regularly with management advising any critical issues or opportunities and participate in client/customer conference calls as scheduled.
Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required