Pd
Year Gurugram, Haryana, India
Job Description
b'
With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world\xe2\x80\x99s biggest brands\xe2\x80\x94and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We\xe2\x80\x99re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we\xe2\x80\x99re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting applications for the role of Process Developer - Fraud (Practitioner)!
We are looking for candidates for Fraud, Transaction Investigation and Chargeback process with excellent comprehension skills for Australia & New Zealand customers. A confident, diligent professional who focuses on preventing fraud and providing assurance to our customers. Preferred candidates with prior experience in customer solutions, card schemes, servicing. Should be comfortable with rotational week offs.
Responsibilities
- Handling Inbound & outbound calls & online applications
- Respond to applicant questions & resolve issues.
- Operate in compliance with laws & Regulations.
- Dealing with complex solution-based calls.
- Reading complex & sensitive customer situations and dealing with it accurately.
- Consistently Deliver First Class Service.
- Exceptional Time management skills.
- Assess risks and investigate for fraudulent activity with a keen eye.
Qualification we seek in you!
Minimum Qualifications
- Knowledge of all Latitude/GEM Finance Credit Card products & LFS host systems
- Knowledge of AUS & NZ Privacy legislation
- Previous Fraud/Scheme Chargebacks related experience
- Excellent communication skills \xe2\x80\x93 verbal and written.
- Should have sound computer knowledge.
- Needs to be good at multitasking.
Shift Details
- Weekend Shift Coverage \xe2\x80\x93 Yes
- Working Hours: 8.5 Hrs
- Shift window- 2 am - 3 pm IST
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a \'starter kit,\' paying to apply, or purchasing equipment or training.
JobProcess Developer Primary LocationIndia-Gurugram ScheduleFull-time Education LevelBachelor\'s / Graduation / Equivalent Job PostingMar 6, 2024, 6:04:59 AM Unposting DateOngoing Master Skills ListOperations Job CategoryFull Time
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3260284
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationGurugram, Haryana, India
-
EducationNot mentioned
-
ExperienceYear