Job Description

Purpose of Position:- The Technical Sales Support & Inside Sales teams are the face and voice of the company as they drive all kinds of interactions with leads and new & existing customers across the country for all our services and products. The goal of the Group Leader is to lead the Technical Sales Support Team & Inside Sales Team to enable our team to provide high-quality customer service and focus on driving inside sales activities.

Qualification Required: - A Master's Degree in Business Administration or similar ( Bachelor's or Master's degree in Electronics & Communication / Electronics is a Plus)

Skill Set Required:

- Leadership and Motivation skills, Active Listening, Sales Management, Customer service, Effective Time and Task Organization skills, Performance evaluation, Conflict resolution, Problem-Solving, Proactivity, high-level communication, negotiation, persuasive, account management skills, Excellent interpersonal skills, and able to communicate with stakeholders at all levels - internally as well as externally Prioritize and handle multiple work responsibilities simultaneously, Solutions & Result-oriented and able to work independently, Driven and committed to success while maintaining integrity.

Specific Experience:- Proven leadership experience in sales support or customer service experience is a must ( Experience in the electronics industry is a plus)

Job Responsibilities:-

- Own recruiting, objectives setting, training, and performance monitoring of the technical sales support and inside sales teams.

- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their sales and sales support needs.

- Monitor performance and achieve quality and quantity targets for inbound - chat, email, and calls.

- Monitor performance and achieve targets of quality and quantity for outbound- emails, and calls.

- Work with key accounts to ensure our service level agreements are met and enable them to grow with us.

- Report on sales metrics and suggest improvements.

- Suggest and implement improvements in the sales and technical sales support administration process.

- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

- Handle customer escalations and effectively manage customer grievances by coordinating with other teams in the organization.

- Implement a strategic business plan that expands the company's customer base and ensures its strong presence by cross-selling services and products.

- Monitor and analyze performance metrics and suggest improvements for the Inside Sales and Technical Sales support team.

- Liaise with Marketing Team to ensure brand consistency for any direct or indirect customer-facing events.

- Enable the software development team to build and ship features that improve customer satisfaction indirectly and directly