Job Description

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Overview:
At Splash, we ensure that all our clients are assisted by our most experienced and high-performing Product Consultants. Our goal is to resolve client issues efficiently while delivering an exceptional experience. As a Product Consultant, you will play a crucial role in tackling complex client queries, managing cases from start to finish and collaborating with internal teams to enhance the Cvent | Splash client experience.
In This Role, You Will:

• Handle complex client queries, including bug fixes, detailed event setups and issues requiring specialized expertise
• Conduct in-depth research to provide effective recommendations that drive adoption and expansion of Splash products
• Provide enterprise-level support for the Splash platform and integrations, managing cases from start to finish
• Use creative problem-solving and critical thinking skills to develop solutions based on customer use cases
• Document client history, workflows and best practices for internal support guides
• Work with Priority and Priority Elite clients to offer long-term advice and support for program management
• Earn the opportunity to take on additional responsibilities, such as subject matter expertise, project contributions and mentoring new hires

• Bachelor's degree in Computer Science, Information Technology, Engineering or a related field is preferred
• Proven experience in a technical consulting or similar role, with a minimum of 2+ years
• Familiarity with SaaS platforms, preferably in marketing automation or CRM (e.g., Marketo, Salesforce)
• Experience supporting enterprise clients
• Excellent written and verbal communication skills, with a proactive approach to problem-solving
• Strong time management and prioritization skills
• Bonus: Experience with HTML, CSS, JavaScript, and API setup