Paytm Payments Bank Customer Service Role Social Media Escalations (1 7 Yrs) Noida (after Sales / Customer Service)
Job Description
PAYTM PAYMENTS BANK is Hiring for Social Media Team!!Job Location : NoidaExperience : Minimum one year of experience in handling social media escalations is mandatoryProcess Overview : Operations - Calling/Email /Backend Process:- Looking for young talented professionals with relevant experience in managing Social Media Escalations- Provide solution to customer queries via email or calls.- Monitor and enhance the performance of oneself in the areas of productivity, process adherence, customer satisfaction, schedule adherence and employee satisfaction/ development.- Follow ups with Merchant and Internal stake holder is required to stop the fraudulent transactions on time.- Coordination with investigating authorities/Government agencies is requiredDesired Profile :- Should be a good leader & experience of working under pressure- Possess Strong communication & Interpersonal Skills.- Qualification - Graduate/Post-Graduate- Willing to work in rotational shiftsOur Requirements:- Fluency in English is a must- Should be willing to work 6 days in a week- Should be okay with rostered week offs (ref:updazz.com)
updazz .com
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Job Detail
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Job IdJD3042921
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear