Job Description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better(TM)- Reflects our commitment to employees, customers, partners and communities globally.



About the opportunity

The ideal candidate will have significant experience in the area of payroll. They will also have the ability to interface with clients and to use critical thinking skills to resolve complex problems. Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, garnishments, etc. are processed, reconciled, audited and transmitted accurately and timely. Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients. Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely

What you'll get to do

Drive customer satisfaction by providing high quality of service Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements Adhering to and reporting on SLA metrics Provide direction and assistance to other payroll specialists. Lead individual or team training as requested/required Create, update standard operating procedures and performs quarterly document reviews Meets quality control standards Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely. Performs administrative functions as required with minimal supervision Responsible for quality control and performing audits of both work of peers and client data to ensure accuracy and low error or defect percentage Work with cross-functional internal partners to resolve client payroll matters and employer and employee inquiries Ability to communicate and collaborate with clients and internal team members Responsible for ensuring all aspects of the payroll cycle including all payroll impacting changes are processed, reconciled, audited and transmitted accurately and timely Provide Payroll services to clients according to Ceridian contract, legislative requirements and business needs Proactively manage quarter, and year-end payroll auditing and processing Resolve client's issues and provide superior customer service to internal and external partners Provides training, supporting peers and customers as needed Executes minor configuration updates to product as applicable (PCR Lite) Executes Change Control process following change standards Attends and leads customer meetings where required and supports discussions from payroll Supports Client Relationship Executives with requests as needed for customer Canada specific: Performs monthly reconciliations of tax remittances, Strong legislative working knowledge of all Canada garnishments to interpret, calculate, validate or enter ROE as needed.
Hours of work between 8am-8pm Eastern Standard Time (EST)

What's in it for you

Encouragement to be the best version of yourself at and away from work:

YOUnity diversity and inclusion programs Amazing time away from work programs Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life Recognition for your contributions through excellent pay, perks, and rewards Giving where you're living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares Opportunities to fuel your career growth through numerous internal and external programs and events

Skills and experience we value

Must have a minimum of 3 years of payroll US and Canada knowledge Good time management to meet the deliverables Understanding of SLAs and payroll deliverables Ability to communicate and collaborate with clients and internal team members Ability to work independently and make decisions Highly skilled with in-depth knowledge of complex customer requirements Can work as part of a team and independently with little supervision Have an "I own it" attitude about deliverables and projects from start to finish A desire to continually learn and thrive in a fast-changing environment Experience in an outsource environment an asset Good analytical, organizational, and problem-solving skills Intermediate to advanced proficiency in Microsoft Excel Be routinely flexible in work schedule to support clients and team based on business needs (weekends and public holiday work may be required) Fluent in English both verbal & written Experience with Dayforce or similar cloud payroll technology an asset Industry related certifications or will obtain after employment Multi-client payroll processing experience 2000+ employee payroll processing experience End-to-end payroll processing experience Experience with Dayforce HCM or similar cloud payroll technology Strong working knowledge of quality control and auditing standards A desire to continually learn Ability to communicate and collaborate with clients and internal team members Multinational (US/CA) payroll processing experience is an asset Bilingual is an asset

What's in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud