Job Description

Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
Job Summary:
The Payroll Analyst III performs North American payroll-related functions, including payroll processing, payroll tax compliance, automated timekeeping systems, and payroll reporting in a multi-site, multi-state, high-volume environment for UKG Inc.'s customers who utilize our Managed Services product offering. Payroll Specialist III provides excellent customer service to managers and associates and is well versed in payroll compliance, taxes, and reporting.
Primary/Essential Duties and Key Responsibilities:

• Perform all payroll-related functions, including but not limited to payroll processing, audits, and maintenance with minimal to no assistance.
• Able to manage processes for multiple clients within the Managed Services payroll team group.
• Assist with all YE/QE payroll activities, including the ability to process basic QE/YE payroll adjustments.
• Good understanding of US payroll basics.
• Understands UKG-specific payroll solutions.
• Working knowledge of payroll concepts and application of payroll concepts, procedures, and practices. General knowledge of industry practices, techniques, standards, and business unit/group functions.
• Engages in learning the business, focusing on their individual role, impact on the team, and industry trends.
• To ensure all the assigned payroll tasks and checklists are completed before the due date.
• To maintain the required level of accuracy at all times.
• All the mandatory trainings to be completed as per the assigned goals.
• To come up with process innovation ideas for process standardization.
• Work on basic projects, providing updates to appropriate internal and external contacts with limited supervision.
• Attend/lead recurring customer calls and serve as a point of contact for tasks, issues, and projects.
• Plan, organize, and prioritize daily work to meet the established schedule and team goals.
• Mentor for Payroll Rep I and II.
• Provides solutions to typical problems based on existing precedents, best practices, or procedures.
• Ability to understand a business need or concern and proactively provide ideas and solutions.
• Capable of making moderately complex decisions in a timely manner, sometimes under tight deadlines.
• Takes ownership of role and accepts accountability for own work.
• Looks for ways to innovate processes and procedures.
• Participate in special projects and business initiatives that drive business growth and efficiency.
• Ability to explain job-specific information and work collaboratively to resolve difficult or challenging situations internally and externally.
• Acts in the best interest of the company and customer.
• Takes personal accountability for establishing and maintaining internal & external relationships.
• Ensure all DTPs are up to date with new scenarios, updates/exceptions.
• Empathy for internal and external customers.
• Ability to understand and follow written and verbal instructions.
• Excellent written and oral communication skills.
• Ability to deal effectively with a diverse set of individuals at all organizational levels.
• Coordinate multiple tasks simultaneously.
• Quickly and easily adapts to change and shifting priorities with enthusiasm.
• Proficient use of the Microsoft Office Suite of software (Outlook, Word, and Excel).
• Attends and/or facilitates regular client calls Serve as the first point of contact for projects, tasks, or issues for quarter-end, year-end, and open enrollment assistance and task execution.
• Escalates non-routine inquiries and issues to the lead or supervisor.

Required Qualifications:

• Bachelor's degree or equivalent, three to five years related experience, or equivalent combination of education and experience

Preferred Qualifications:

• Working knowledge of UKG Pro is a plus.
• Knowledge of US and Canadian payroll laws.
• Experience with large corporate payroll processing that includes exposure to benefits and 401(k)
• Knowledge of multi-state North American payroll tax laws
• Knowledge of Global Payroll Laws
• FPC certification is a plus.

Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email