Job Description

Job Category: Payments Lifecycle:Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.Job Summary:As a Payment Lifecycle Specialist within JPMorgan Chase, you will play a crucial role in supporting the day-to-day operations of the Payments Investigations Function. You will report to an associate within the function and will be actively involved in investigating and resolving client inquiries related to wire transfers at Chase branches for our Treasury Clients. This role provides an excellent opportunity to enhance your problem-solving skills and contribute to our team's success.Job Responsibilities:

• Ensure investigations and transactions are processed in accordance with documented procedures.
• Undertake various functions within the team and ensure that all relevant deadlines and stipulated controls are met.
• Process manual instructions received on fund/wire transfers for global currencies.
• Analyze information to determine the accuracy and completeness of data.
• Assist in the training/education of other members in job functions/procedures relating to the unit.
• Process any required back-up tasks relating to production, identifying ways to improve current work practices.
• Review, research, and pass manual entries to resolve funds transfer inquiries.
• Interact with clients or the Client Service team as and when required to provide or receive updates on wire transfer inquiries.
• Work with minimum supervision and act on own initiative to identify tasks to be undertaken.
• Participate in the rotation of functions within the group ensuring no degradation to work flows.

Required Qualifications, Skills and Capabilities:

• Graduate with good academic record.
• Experience and a working knowledge of various aspects of International Payment Processing Operations.
• Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player.
• Excellent written & oral communication skills in English.
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
• An acute client focus with a good analytical approach.
• Knowledge of working on Computers, MS Access, Excel, PowerPoint, and Word.

Preferred Qualifications, Skills and Capabilities:

• Working Knowledge of SWIFT & international payment conventions & practices is preferable.
• 2 years of experience in a back-office operations of a reputed foreign bank or it's processing arm/private sector bank/public sector bank as a supervisor would be beneficial.

About Us:JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team: J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.