Job Description

Key Responsibilities:

Ensure all payments are processed accurately, securely, and in compliance with company policies. Monitor and reconcile balances on payment service provider accounts, addressing any discrepancies efficiently. Collaborate with banks, payment service providers, and internal teams to optimize payment operations. Maintain detailed records of transactions, generating reports and insights for management. Ensure compliance with relevant financial regulations, anti-money laundering (AML) policies, and fraud prevention measures. Identify opportunities for automation and process improvements in payment workflows. Provide high-quality customer support for payment-related inquiries.

Key Performance Indicators (KPIs):

Ensure all payments are processed accurately, securely, and in compliance with company policies.

Monitor and reconcile balances on payment service provider accounts, resolving any discrepancies efficiently.

Collaborate with banks, payment service providers, and internal teams to optimize payment operations.

Maintain detailed records of transactions, generating reports and insights for management.

Ensure compliance with relevant financial regulations, anti-money laundering (AML) policies, and fraud prevention measures.

Identify opportunities for automation and process improvements in payment workflows.

Provide high-quality customer support for payment-related inquiries.

Essential Skills:

Bachelor degree in Business, Finance, or a related field. Proficiency in MS Office and Google Sheets. Excellent communication skills, both written and verbal. Strong understanding of payment methods, regulations, and industry best practices. High level of integrity and attention to detail. Ability to work effectively in a team environment.

Desirable Skills:

Experience in payment processing, banking, or financial services. Proficiency with CRM platforms and financial software. Strategic thinking and problem-solving skills for payment challenges. Adaptability to a fast-paced and dynamic work environment. Strong organizational and follow-up skills. Knowledge of data analysis and research methodologies.

Work Environment & Expectations:

The Payments Associate must work collaboratively across departments to ensure smooth financial operations. Ability to adapt to new technologies and processes as the industry evolves. Commitment to continuous learning and professional development.
Job Type: Full-time

Pay: ?300,000.00 - ?600,000.00 per year

Schedule:

Night shift
Experience:

payment processing: 1 year (Preferred) CRM platforms: 1 year (Preferred) financial software: 1 year (Preferred) Collaborate with banks: 1 year (Preferred) payment service providers: 1 year (Preferred) anti-money laundering (AML) policies: 1 year (Preferred) fraud prevention measures: 1 year (Preferred)
Work Location: In person